Contact Centre Agent

2 weeks ago


Campbelltown, Australia I-MED Full time

Join a newly created team as a Contact Centre Representative.
I-MED Radiology Network's team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology and our imaging and diagnosis.
Our busy clinics in the Greater Western Sydney region are looking for Contact Centre Representatives to join their newly created team based in Campbelltown.
Your role will be a combination of handling a high-volume of inbound calls and supporting with online appointments, ensuring patients have a smooth and positive bookings experience for their diagnostic procedures.
We have the flexibility for full-time and part-time roles. You will be required to be available for 7.6 hour shifts between the times of 7:15AM to 5:15PM. Minimum for part-time is 3 days a week.

**What will you be doing**:

- Be the first point of contact for patient interaction
- Providing excellent customer service and patient care
- Managing appointments to maximise customer service and clinic efficiency
- Developing and maintaining strong working relationships with patients, referrers, staff and managers
- Driving the delivery of high-quality service to patients and referrers

Life at I-MED Radiology
  Competitive remuneration corresponding with experience
欄 Comprehensive paid induction training and ongoing development
 Opportunity for career growth and professional progression
喙 Commitment to your health and well-being, including access to employee assistance program
 To be part of a fun and dedicated team that celebrates wins and successes

**Key selection criteria**:

- Previous customer service experience (highly desirable)
- Ability to multitask while using multiple computer systems
- Demonstrated initiative and willingness to learn
- Excellent interpersonal and communication skills
- Ability to work autonomously and in a team environment
- Have patience and empathy to alleviate medical concerns for patients

Diversity and Inclusion
Here at I-MED, we support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity.

Next Steps...


  • Contact Centre Agent

    3 weeks ago


    Campbelltown, Australia I-MED Full time

    Join the I-MED Contact Centre Team and be a part of something truly special! **Position**: Contact Centre Representative **Location**: Campbelltown, NSW **Hours**: 10am - 6pm, Monday to Friday (with occasional weekend work) **Start Date**: End of April 2024 Are you ready to make a difference to a patient's experience on their medical journey? We're excited...


  • Campbelltown, Australia I-MED Full time

    Join a newly created team as a Contact Centre Representative. I-MED Radiology Network's team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology and our imaging and diagnosis. Our busy clinics in the Greater Western...


  • Campbelltown, Australia I-MED Full time

    I-MED Radiology Network is delighted to announce an outstanding opportunity for a highly skilled Contact Centre Team Leader to lead our team of Contact Centre Agents based in Campbelltown. This dynamic role offers the chance to make a significant impact in a busy, yet supportive inbound contact centre. As the Contact Centre Team Leader, you will play a...

  • Contact Centre Agent

    3 weeks ago


    Campbelltown, Australia I-MED Full time

    Welcome in the New Year with a new job at the I-MED Contact Centre! We are offering an exciting opportunity to be part of the I-Med Contact Centre Team at our Campbelltown NSW office starting in January. As part of the National Contact Centre team, you will play a crucial role in helping people with booking in for medical scans, supporting them through their...


  • Campbelltown, Australia Campbelltown City Council NSW Full time

    Reference Number:SClosing Date:Employment Type: CasualCasual Bicycle Education Centre OfficerCasual employment, up to 38 hours per week- $38.54 per hour (inclusive of casual loading)About us:We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support...


  • Campbelltown, Australia Campbelltown City Council NSW Full time

    Reference Number: S100-23-2500 Closing Date: 28-02-2023 Employment Type: Permanent Full Time **Leisure Centre Duty Manager** - Permanent full time, 38 hours per week - Salary from $69,180.66 to $79,558.02 per annum + 10.5% superannuation - Weekend penalties (+25% Saturdays and +50% Sundays) + Public Holiday penalties (when applicable) - Generous...


  • Campbelltown, Australia Campbelltown City Council NSW Full time

    **Leisure Centre Duty Manager** - Permanent full time, 38 hours per week - Salary from $69,180.66 to $79,558.02 per annum + 10.5% superannuation - Weekend penalties (+25% Saturdays and +50% Sundays) + Public Holiday penalties (when applicable) - Generous professional development opportunities **About us**: We are not your usual, we are upbeat, resourceful...


  • Campbelltown, Australia Campbelltown City Council NSW Full time

    Reference Number: S100-23-2645 Closing Date: 20-08-2023 Employment Type: Permanent Full Time **Leisure Centre Duty Manager** - Permanent full time, 38 hours per week - Salary from $1,475.10 to $1596.70 per week+ 11% superannuation - Weekend penalties (+25% Saturdays and +50% Sundays) + Public Holiday penalties (when applicable) - Generous professional...


  • Campbelltown, Australia Campbelltown City Council NSW Full time

    Reference Number: S100-23-2645 Closing Date: 20-08-2023 Employment Type: Permanent Full Time **Leisure Centre Duty Manager** - Permanent full time, 38 hours per week - Salary from $1,475.10 to $1596.70 per week+ 11% superannuation - Weekend penalties (+25% Saturdays and +50% Sundays) + Public Holiday penalties (when applicable) - Generous professional...


  • Campbelltown, Australia Campbelltown City Council NSW Full time

    Campbelltown Arts Centre Director (Executive Manager, City Culture)High Profile Role with Real Community ImpactPermanent full-time position, 35 hours per weekFlexible work policy with a hybrid work modelAbout us:We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work...


  • Campbelltown, Australia Campbelltown City Council NSW Full time

    Reference Number:SClosing Date:Employment Type: Casual OngoingLeisure Centre Duty Manager - IMMEDIATE START**- Multiple casual positions available Various locations Hourly rate between $ $ % casual loading + 11% superannuation + weekend penalties Award increase from July 2024About us:We are not your usual, we are upbeat, resourceful and determined. Our staff...


  • Campbelltown, Australia Campbelltown City Council NSW Full time

    Reference Number:SClosing Date:Employment Type: Casual OngoingLeisure Centre Duty Manager - IMMEDIATE START**- Multiple casual positions available Various locations Hourly rate from $48.52 per hour (including 25% casual loading) + 11% superannuation Weekend penalties (+25% Saturdays and +50% Sundays) + Public Holiday penalties (when applicable)About us:We...


  • Campbelltown, Australia Campbelltown City Council NSW Full time

    Leisure Centre Duty ManagerIMMEDIATE START Multiple positions available (casual, full time and parttime). Various locations Hourly rate from $43.59 per hour (including 25% casual loading % superannuation Weekend penalties (+25% Saturdays and +50% Sundays) + Public Holiday penalties (when applicable)About us:We are not your usual, we are upbeat, resourceful...


  • Campbelltown, Australia Campbelltown City Council NSW Full time

    Leisure Centre Duty ManagerPermanent full time, 38 hours per week Salary from $69,180.66 to $79,558.02 per annum + 10.5% superannuation Weekend penalties (+25% Saturdays and +50% Sundays) + Public Holiday penalties (when applicable) Generous professional development opportunitiesAbout us:We are not your usual, we are upbeat, resourceful and determined. Our...


  • Campbelltown, Australia Campbelltown City Council NSW Full time

    **Leisure Centre Duty Manager** - Permanent full time, 38 hours per week - Salary from $69,180.66 to $79,558.02 per annum + 10.5% superannuation - Weekend penalties (+25% Saturdays and +50% Sundays) + Public Holiday penalties (when applicable) - Generous professional development opportunities **About us**: We are not your usual, we are upbeat, resourceful...


  • Campbelltown, Australia Campbelltown City Council NSW Full time

    Reference Number: S100-24-2822 Closing Date: 18-03-2024 Employment Type: Casual **Casual Bicycle Education Centre Officer** - Casual employment, up to 38 hours per week - $38.54 per hour (inclusive of casual loading) **About us**: We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do,...


  • Campbelltown, Australia Campbelltown City Council NSW Full time

    Reference Number: S100-24-2816 Closing Date: 11-03-2024 Employment Type: Casual Ongoing **Leisure Centre Duty Manager - **IMMEDIATE START** - Multiple casual positions available - Various locations - Hourly rate from $48.52 per hour (including 25% casual loading) + 11% superannuation - Weekend penalties (+25% Saturdays and +50% Sundays) + Public Holiday...


  • Campbelltown, Australia Campbelltown City Council NSW Full time

    Reference Number: S100-24-2855 Closing Date: 14-05-2024 Employment Type: Casual Ongoing **Leisure Centre Duty Manager - **IMMEDIATE START** - Multiple casual positions available - Various locations - Hourly rate between $39.59 - $42.85 + 25% casual loading + 11% superannuation + weekend penalties - Award increase from July 2024 **About us**: We are not...


  • Campbelltown, Australia Campbelltown City Council NSW Full time

    Reference Number:SClosing Date:Employment Type: Permanent Full TimeCampbelltown Arts Centre Director (Executive Manager, City Culture)High Profile Role with Real Community ImpactPermanent full-time position, 35 hours per weekFlexible work policy with a hybrid work modelAbout us:We are not your usual, we are upbeat, resourceful and determined. Our staff and...


  • Campbelltown, Australia Campbelltown City Council NSW Full time

    **Bicycle Education Centre Lead** - Permanent part time, 30 hours per week - Award increase from July 2023 - Generous leave provisions and professional development opportunities **About us**: We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support...