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Customer Support Officer

3 months ago

Port Melbourne, Australia Team Global Express Full time

**About the Role**:
**As a Customer Support Officer at TGE, you will play a vital role in ensuring smooth operations and excellent customer service.**:

- The working hours are Monday-Friday, 8:30am
- 5:00pm (Full Time).
- Required to be available to work two Saturdays a month
- Competitive Superannuation: 11%.
- Our Brand: Team Global Express was listed as one of LinkedIn’s Top Companies of 2023 in Australia.
- Staff Discounts: Enjoy various benefits from Coles Express, G’Day Rewards, Officeworks, Hertz, and more.
- Well-Being: We offer free well-being and mental health services to all employees.

**Key responsibilities include**:

- **Data entry of consignment information with precision and accuracy.**:

- **Customer pick-up bookings**:

- **Consignment Entry**:

- **Performing general administrative duties to support operational efficiency.**:

- **Providing ad hoc operational administrative support as required.**:
**About You**:
**Skills & Experience**:

- **Intermediate or Advanced proficiency with Microsoft Excel, Word, and Outlook.**:

- **Willingness to obtain a police clearance if not already obtained.**:

- **Strong organizational skills with the ability to multitask effectively.**:

- **Exceptional attention to detail and accuracy in all tasks.**:

- **Previous experience in a blue-collar industry is desirable but not essential.**:

- **Demonstrated customer service orientation and related skills. **:**About Team Global Express**

**Why TGE**

**We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.**

**What we offer**
- **Competitive salary above industry standards**
- **Upskilling, training, mentoring and more to support your career development journey**
- **Fun and practical employee perks and discounts**
- **Flexible work, including work from home**
- **Inclusive parental leave policy that supports all parents & carers**
- **Peer recognition awards acknowledge when you go above and beyond.**

**An inclusive workplace, works for everyone**

**We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.**

**Our recruitment process**

**Other things to note**
- **When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.**
- **TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.