Specialist Consulting Clerk

3 weeks ago

Clayton, Australia Monash Health Full time

Reference Number
- 60278
- Employment Type
- Full Time Ongoing
- Entity
- Monash Health
- Department
- Referral Management - Specialist Consulting
- Location
- Monash Medical Centre Clayton
- Position Summary

**About Monash Health**

**About the team and the Role**

The Referral Management team are primary team responsible for processing referrals, scheduling appointments and responding to consumer enquiries by both patients, referrers and various stakeholders.

In this clerical role your primary responsibilities will include:

- Provide patients and visitors with assistance over the phone as first point of contact;
- Effective communication with patients, families and providers;
- Process referrals, schedule appointments as well as complete other tasks to support the daily operations of the referral management service.
- Complete and ensure accurate data entry.

**About You**

We are seeking people to join our patient-focused team who possess the following:

- Excellent communication and customer service skills;
- Ability to work in a fast-pace dynamic environment;
- Attention to detail; and
- Intermediate computer skills.

**What’s in it for you?**

You’ll be part of a dynamic changing environment. You’ll also have access to a range of corporate benefits, including salary packaging options that can significantly increase your take home pay.

**How to apply**

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity, and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Offers of employment can only be made once all required probity checks have been completed. These include:

- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
- proof of immunisation.

A request to conduct probity checks does not guarantee that an offer of employment will be made.

Under the Victorian Public Health orders, all employees working within the Public Health system must be fully vaccinated against COVID-19 and Influenza and are required to provide acceptable evidence of their vaccination status. The current orders require evidence of three doses for COVID-19.
- Selection Criteria
- General clerical and / or administrative skills
- Customer service
- Medical terminology
- Excellent computer skills and a willingness to learn new software packages.
- Experience with Patient Management Systems (iPM & SMR is desirable)
- Contact Person
- Name
Position
Phone
- **Andrea Kannemeyer**

**Operations Manager**

**95549159**
- Advertising Closing
- 17/04/2023

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