Product Designer

3 weeks ago

Melbourne, Australia ROLLER Full time

**About ROLLER**:
ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 120+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER

**About the Role**:
We're hiring a Product Designer to help liberate the power of the web and help businesses across the globe enhance their guest experience, manage their work and employees better, grow and become more compelling. You'll play a central role in inventing and shaping our product experience, working as a true equal with engineering and product. This is a job where you can make your mark.

**What You'll Do**:
You'll work on heavily-used products that push the industry forward. The best designs come from someone who can see it all through, from ideas to visuals to the finished product. You'll work on every stage of the product (research - development-ready design), not just small parts of the product.

You're expected to drive both big and small projects. You'll be able to communicate clearly with your colleagues, and stakeholders to understand the key objectives of the project and explore design solutions. You will have a focus on the user interface; undertaking research to identify core functional requirements which ensure that the product is easy to navigate and information effectively reaches the intended audience.

You approach your work with a spirit of partnership and collaboration, not exclusion or rigidness. You're a resourceful problem solver; you can feel for gaps in what you're working on, pitch solutions and implement them.

**About You**:
Design Craft:

- Collaborate with the Design Director and Senior Product Designers to deeply understand and contribute to the overarching Product Design vision.
- Collaborate with cross-functional teams, customers and stakeholders to determine the objectives and constraints of the design brief, and negotiate design solutions;
- Develop your design practice, emphasising not only consistency but also a commitment to delivering quality experiences in every product design project.
- Infuse a culture of collaboration within your squad, promoting creativity in design practices.
- Conduct thorough desk research, delving into domain and competitor analyses to stay abreast of industry trends and best practices.
- Analyse research insights, product strategy, and technical constraints to contribute effectively to problem definition.
- Create articulate design frameworks, ranging from wireframes to high-fidelity prototypes, to provide solutions for complex problems.
- Explore and conceptualise future design visions aligned with evolving customer needs.

Collaboration and Prototyping:

- Collaborate with other designers, and squad members to contribute to phased design solutions that incrementally add customer value.
- Formulate and prototype innovative design concepts to tangibly demonstrate proposed solutions, continually testing, and refining ideas with the people we are building for.
- Nurture a culture of feedback and continuous improvement within your design practice.
- Detailing the selected design solutions for production, through developing content design strategies, while ensuring consistency, purposeful content, and alignment with customer needs.
- Supervise of carry out production of the chosen design solution.

Design Research and Testing:

- Lead or actively participate in user testing activities. This involves undertaking research and analysing functional communication requirements. Actively contribute to identifying research opportunities, actively participating in planning and executing research and testing.
- Engage in generative user research to understand customer goals, needs, behaviours, and pain points.
- Synthesise research data, articulating insights with clarity.

Communication and Handover:

- Present your design work effectively to diverse audiences and stakeholders, ensuring a clear understanding of the value and impact of your work to both the business and customers.
- Craft comprehensive handover materials, such as user flow diagrams and design specifications, to facilitate se

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