Associate Authentication Analyst
8 hours ago
**ABOUT DIGICERT**
We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That's digital trust for the real world.
***:
We are in the market for a** Associate Authentication Analyst (Japanese Speaker)**, to be based in Melbourne and bilingual proficiency in English and Japanese.
**Prime Responsibilities**:
To work in CAS in DigiCert, you are required to pass an extended background check, which will be carried out throughout your tenure in the company, to ensure you maintain our required trusted employee status.
The Customer Service Specialist has two key areas of responsibility: customer authentication and customer service.
**Customer Authentication**
- Determine if customer's company is a legitimate legal business entity
- Determine if customer's company has the legal right to use the internet domain name listed on the certificate signing request.
- Verify that a customer's named contacts are employed at customer's company and/or have the legal right to request and/or administer the digital certificate.
- Utilise local knowledge of your supported country to mitigate risk while evaluating enrolments.
- Failure to follow policy guidelines and due care while processing may result in a breach in security, which may result in facilitating fraudulent activity on a customers' website, and cause damage to the DigiCert brand.
**Customer Service**
- Seek assistance from management and senior team members to resolve policy, process, and system issues.
- Build relationships with our customers to ensure customer loyalty.
- To best assist customers develop a strong knowledge of DigiCert's products and customer portals.
**Additional Responsibilities**:
To help enhance the team's operational effectiveness and customer satisfaction, the team is encouraged to:
- Participate in projects and system implementations
- Continually look for ways to improve our operational effectiveness, including researching databases to assist us verify information
- Be the voice of the customer and raise up issues which impact customer satisfaction
- Assist with mentoring new team members
- Share your knowledge with the team
**Qualifications & Experience**:
- Fluent in English and Japanese
- Excellent written and oral communication in native language and any language listed on CV (including English)
- Customer service experience
- Diploma or bachelor's degree desirable, but not required
- Experience in a policy / compliance role an advantage (banking, finance, fraud etc.)
**Skills & Attributes**:
- Detail orientated and high level of accuracy
- Strong PC skills and fast typing speed
- Ability to multitask
- Fast learner who is keen to continue learning and developing
- Good interpersonal skills
- Open to receiving and giving constructive feedback
- Strong decision making, and problem-solving skills is required
- Open to change - ability to work in a fast paced, changing environment
- Ability to perform under pressure to meet deadlines and targets
- Ability to work as part of a team, but also as a sole contributor within a team structure
**WHATS IN IT FOR YOU**
- Private Health Insurance
- Employee Assistance Program
- Education Support Program
- Headspace membership
- Novated Leasing
- Gym Allowance
- Life Insurance
- Disability Insurance
- Sabbatical
- Moving Leave
- Study Leave
- Paid Maternity/Paternity Leave
- Flexible/Hybrid work environment
LI-MS1
-
Associate Authentication Analyst
8 hours ago
Melbourne, Australia DigiCert Full time**ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...
-
Associate Authentication Analyst
8 hours ago
Melbourne, Australia DigiCert, Inc. Full timeat DigiCert Melbourne ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...
-
Associate Authentication Analyst
8 hours ago
Melbourne, Australia DigiCert, Inc. Full timeat DigiCert Melbourne ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...
-
Authenticator
5 days ago
Melbourne, Australia StockX Full time**Help empower our global customers to connect to culture through their passions.** **About the team** Playing on the global Dream Team. Our Operations and Supply Chain team span the world in our Authentication Centers in the United States, Canada, the United Kingdom, the Netherlands, Hong Kong - China, Japan, South Korea, and Australia. This distributed...
-
Associate Authentication Analyst
5 days ago
Melbourne, Australia DigiCert Full time**ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...
-
Associate Authentication Analyst
5 days ago
Melbourne, Australia DigiCert, Inc. Full timeat DigiCert Melbourne ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...
-
Associate SOC Analyst
8 hours ago
Melbourne, Australia Rapid7 Full timeWe are seeking someone with a passion for cyber security to join us in Melbourne. As an Associate SOC Analyst with Rapid7 you will work with Rapid7’s advanced tools to investigate and triage high priority security events. Rapid7’s SOC are responsible for our APAC customers as part of our global 24/7 managed services. As an associate SOC analyst you will...
-
Associate Mdr Analyst
1 week ago
Melbourne, Australia Rapid7 Full timeWe are seeking someone with a passion for cyber security to join our team. As a SOC Analyst with Rapid7 you will work with Rapid7’s advanced tools to investigate and triage high priority security events. Working with Rapid7’s Tactical Operations team (TACOPS) is an ideal opportunity to gain a deep understanding of threat detection and response. As part...
-
Finance Analyst
5 days ago
Melbourne, Australia Lawson Elliott Recruitment Full time$90k - $100k + Super - ASX listed manufacturing organisation - Fantastic career progression My client is a giant ASX listed manufacturing organisation with a reputation for sustainability, authenticity and connectivity. They a dominant foothold in their market, frequently winning industry and leadership awards across multiple business units. They provide...
-
Investment Analyst or Associate
6 days ago
Melbourne, Australia Numbers Executive Full timeReal Estate Investment Manager - Investment Analyst level opportunity - Suit professionals with real estate valuation and corporate finance experience **Our client** Numbers Executive is supporting a highly successful real estate investment manager (with in excess of $1bn of assets under management) to appoint a new Investment Analyst to the team in...
-
Associate IT Asset Analyst
7 days ago
Melbourne, Australia Latitude Financial Services Full timeLet's talk about the role. The Purpose of the Associate IT Asset Analyst is to support the entitlement of software installed and information of devices deployed in the Latitude environment and the compliance of these with applicable Latitude, Vendor & Regulatory standards, requirements, and policies. This role also supports the development and...
-
Analyst / Associate Cme Enablement
1 day ago
Melbourne, Australia NAB - National Australia Bank Full time**Work type**: Fixed term Full time, Secondment **Region**: VIC- Melbourne CBD - **12-month opportunity in Melbourne**: - **Build your career within Corporate and Institutional Banking in this exciting position**,** supporting the CME Corporate VIC portfolio**: - **Leverage off your strong portfolio management and administration skills** We have a new...
-
Analyst
9 hours ago
Melbourne, Australia Commonwealth Bank Full time**Credit Analyst - Docklands, Vic**: - **You are ambitious.** - **We are a high-performing team with a diverse mix of experience.** - **Together, we can drive sustainable business growth for our clients.** **See Yourself in Our Team**: We're a dedicated team of Analysts, Account Managers, Senior Associates and Relationship Executives. We are spirited,...
-
Analyst/associate
7 days ago
Melbourne, Australia Macquarie Group Limited Full timeMacquarie Capital combines specialist expertise, innovative advice and flexible capital solutions to help our clients and partners make opportunity reality. Operating globally in the team has experience across a variety of industry groups including real estate, infrastructure, telecommunications, media, entertainment and technology, leisure, financial...
-
Associate Director, Property Vic Analyst
1 day ago
Melbourne, Australia Westpac Group Full time**Opportunity to join Westpac’s Institutional Bank**: - **Established career path and progression opportunities**: - **Melbourne Based** **How will I Help?** The Associate Director, Property VIC Analyst will play a critical role in the VIC Property Industry Analytics team in Melbourne. The team has an inclusive culture that supports learning and...
-
Support Analyst
6 hours ago
Melbourne, Australia Perigon Group Full timeYardi System Support - 6 Month Parental leave Contract - View to permanent - Melbourne or Sydney **The Role**: - A large International Property Investment firm looking for a Yardi Support Analyst on a Parental leave 6 Month Contract - 6-12 Months Parental leave contract - With a view to go Perm - Sydney or Melbourne - $140k Annual Package including...
-
Associate Director, Client Management
1 day ago
Melbourne City Centre, Australia NAB Full timeAssociate Director, Client Management & Execution (C&IB) - Job number: 798120 - Primary position location: VIC- Melbourne CBD - Category: Banking & Financial Services - Category: Corporate & Institutional Banking - Work type: Permanent Full time - Closing at: Jan 27 2025 at 23:55 AEDT **Favourite** **Associate Director, Client Management & Execution...
-
Associate Fix Analyst
2 days ago
Melbourne, Australia State Street Corporation Full time**Who we are looking for** The Associate FIX Analyst is responsible for implementing, testing, certifying and problem/support resolution for Charles River Network clients. **Why this role is important to us** The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise...
-
Associate, Markets Operations
7 hours ago
Melbourne, Australia NAB - National Australia Bank Full time**Work type**: Permanent Full time **Location**: VIC- Melbourne CBD - **Join a fast paced, high performing team within Markets Operations**: - **Build strong relationships and deliver outstanding customer service**: - **Melbourne based** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on...
-
Sales Analyst
2 days ago
Melbourne, Australia Pace Appointments Full timeOur client is looking for a skilled and experienced Sales Analyst to join their team. In this role, you will be responsible for analysing and examining our client's revenue, operations and overhead costs to identify opportunities for improvement. Reporting to the General Manager, the functional requirements of the role include the following...