Account Coordinator

1 week ago

North Sydney, Australia Blackhawk Network Full time

About Blackhawk Network:
At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring

Overview:
As an Account Coordinator you will support the Account Managers/Directors in providing support and administration to Blackhawk Network clients.

This role will see you interacting with clients on a daily basis to ensure that campaigns and promotions are running effectively, whilst liaising with internal teams such Sales, Operations, Finance and Customer Service.

This role is based from our North Sydney office and operates on a hybrid work model.

**Responsibilities**:

- Process and manage client fulfilment files, card orders, card activations/extensions, card cancellations, replacement cards and consumer corporate orders
- Support all operational tasks as it relates to our client, program and promotional management. This includes managing the product set up, testing process, account maintenance and promotional set up and support
- Processing of weekly and daily files and ability to maintain accurate data in Excel
- Assisting with incoming enquiries from clients and customers and providing relevant information
- Supporting the verification and quality assurance of claim validations, as required
- Creating estimates and/or invoices as per client/campaign requirements
- Processing of invoicing, credit notes, float top ups/creation, card to card transfers, disbursement account top ups
- Ensuring timely processing and active follow up of client invoicing to guarantee invoices paid on time
- Ensuring both internal and client approval of all requested elements are received and documented
- Developing and maintaining processes and procedures to ensure the smooth processing of orders

Qualifications:

- Experience in a customer service environment
- Excellent communication skills
- Sound literacy and computer skills (Excel knowledge preferred)
- Ability to work in a team environment
- Ability to stay calm and professional when dealing with all clients and customers
- Eager to drive collaboration within the team and wider business
- Willing to take ownership of tasks and processes in a fast-paced environment
- Able to work autonomously and use initiative to prioritise multiple tasks

EEO Statement:
Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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