Technical Officer

2 weeks ago


Sunshine Coast, Australia WorkPac Group Full time

9-day Fortnight

Fantastic Opportunity to work with a Local Government

**About the Role**:
**Duties and Responsibilities**:
Provide technical support, development, maintenance, and management of Councils desktop/mobile phone environment to ensure a secure, stable, and efficient desktop computer environment, commensurate with the needs of council.

Identify and resolve operational, hardware, software, printing and connectivity issues on the desktop and mobile phone environment in accordance with established Service Level Agreements to aid the delivery of consistent, high-quality services to all departments within Council

Identify and resolve network and telecommunications issues as required by the Network and Communications team.

Manage the installation, replacement or relocation of computers, printers, and peripherals across all departments. Including client and vendor liaison, and the management of staff to assist in large rollouts.

Assist in the development and distribution of software to the desktop using packaging tools.

Assist in the distribution, delivery, and support of telecommunications mobile phones devices services as required.

Develop and maintain specific Standard Operating Environment (SOE) desktop builds for standalone and remote computers to maximise security, reliability, consistency, and supportability for various Departments within Council.

Develop innovative solutions for new, complex, and wide-ranging problems, which affect the SOE desktop environment.

Support the desktop operations area in a customer focused fashion and by working in a team environment

**Skills and Experience**:
Bachelors degree or other relevant qualification and/or experience in an Information Technology Services environment.

Current C Class Drivers Licences

Knowledge of O365 Administration

Experience in servicing, maintenance, and support across technology equipment such as, computer systems, Laptop and Smart phones, smart devices, networks and, printers

**Reference Code**: BSINDJ2023123819

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