Service Delivery Manager
4 days ago
**Why join DXC Technology?**
DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.
DXC Connect provided IT managed service and solutions that help our customers do things faster and smarter and provide them with sustainable competitive advantage. We help customers to take advantage of the key technology trends that are shaping the business landscape and get ready for what comes next.
At DXC we pride ourselves on delivering excellence in everything we do.
**What you will be doing**
- Managing Service Delivery on a large enterprise account.
- Developing the relationships with the customers, becoming a trusted advisor.
- Leading a virtual team to guarantee service excellence.
- Contributing to and leveraging the whole account team to continue our success
**What will keep you busy**
- Managing and influencing functional areas or department account leads on a large account to ensure that business solution objectives and SLA’s are continually met.
- Developing demand forecasts with account teams to assist functional areas or departments in planning and delivering end-to-end services.
- Work with functional areas or departments to interpret and plan projects or workload forecasts.
- Manage and approve expenditures for accounts in line with the established policies and procedures.
- Manages complex relationships between delivery and customer groups to ensure good client relations.
- Identify and manage service improvements to increase customer satisfaction.
- Partner with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
- Support developing new business proposals and introduce new technology to enhance business solutions.
- Participate in selecting and hiring employees. Train and evaluate employees to enhance their performance, development, and work product. Address performance issues and make recommendations for management actions.
- Monitor spending for adherence to budget, recommends variances as necessary.
- Develops and delivers operational reports to both the customer and internally
- Chair and secretariat for regular customer meetings
**The skills you will bring**
- Degree or equivalent combination of education and experience
- Nine or more years of support services, managed services, project, or program experience
- Five or more years of leadership or supervisory experience
- Experience working with the technology industry preferably in a large enterprise network environment
- Experience working with telephony products and operating systems
- Experience in a business critical 24x7 enterprise environment
- ITIL experience
**Other Qualifications**
- Good project management skills
- Good analytical and problem-solving skills
- Excellent interpersonal skills to interact with customers and team members
- Good leadership and organizational skills
- Good communication skills
- Good skills in managing to contracts and budgets
- Good relationship building skills
- Ability to work in a team environment
- Willingness to travel when required
**Our culture and benefits**
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family
- And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts
In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
**We are an Equal Opportunity Employer**
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of o
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