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Groups and Tours Coordinator

4 months ago

Melbourne, Australia Stamford Hotels & Resorts Full time

**Job No**: STAM2024032507
**Location**: Melbourne, Victoria

Stamford Plaza Melbourne is a five star luxury hotel located at the 'Paris end' of Little Collins Street in the heart of the shopping & theatre district and we are now seeking an enthusiastic and driven Groups and Tours Coordinator to join our team.

**A little bit about the role**:
Reporting directly to the Reservations Manager this position sees you promoting and selling the Stamford Plaza Melbourne hotel accommodation, services and facilities.
You will develop a good working relationship with corporate accounts, travel agents and tour operators ensuring 5 star customer service is provided to all our guests.
You will work with our conference and corporate group accounts.

Exceptional telephone etiquette and clear dictation
Minimum 1 years experience in a similar role (Desired)
A warm, friendly, professional manner towards all clients and staff
Excellent attention to detail
A high level of communication - verbal, written and listening
Must be proficient in using Microsoft Word, MS Excel and Outlook
The ability to multi task, prioritise tasks, remain organised and in control with daily responsibilities
Excellent personal presentation
Proficient in the use of Opera PMS is highly desirable
Dedicated to providing 5 star service

Culture and Benefits

**As a team member with us you can expect to receive**:
Opportunity to progress within the organisation
Free staff meals
Laundry on site
Discounts within the group on Food & Beverage and Accommodation
Be apart of our Employee Referral incentives and get paid to work with a friend or previous colleague.
Get noticed for your great work through our Rewards and Recognition program.