Technical Support Analyst Finance Enterprise 6

2 weeks ago


Sydney, Australia Seisma Full time

Tech support required
- Finance industry enterprise client
- Sydney CBD

We are always looking for incredible consultants to join our teams as our workforce expands geographically around Australia and New Zealand. Our clients are across banking and finance, agriculture, entertainment, government & utilities - and growing We have a new opportunity available, and we hope you can help us.

**_Project: _**It provisioning project based in Sydney CBD (will need to come into the office fulltime)

**_Timeline:_** Initial 6 months contract with likelihood of further extensions

**_Your capabilities;_**

Technical abilities
- Microsoft Office 2007, 2013 and Office 365
- Experience with Microsoft Active Directory
- Mobility device support: iPhones and iPads
- Remote Support Tools such as RDP and Remote Assistance
- Support of video conferencing technologies
- Experience with a ticketing tool such as Remedy, Helix or ServiceNow

Desired experience
- University degree in computer science or engineering, or equivalent work experience
- Experience providing formal phone support in a Help Desk, Service Desk or Call Centre environment

**_Your role will include;_**
- Onboarding new starters in office and remotely
- Hardware support (building and configuring laptops, process disposals, raise Dell repair calls).
- Customer facing, technical support, focussed on Workplace technologies listed above.
- Log incidents and requests for continued problem resolution and tracking
- Maintain direct contact with users throughout the lifecycle of an incident or request
- Call out to user and otherwise follow up with them directly for more complex issues
- Collaborate with domestic and international technology teams in order to drive issue resolution on behalf of customers
- Contribute to technology projects as required. Examples include office moves and phone testing

**_Our Capabilities_**
We've been doing this for businesses of all sizes across many different industries for almost 18 years. You can read our story on our website at "Join Our Team", but the short version is that we are on a mission to become the largest 100% Australian owned IT professional services group. We are on a steady acquisition and organic growth journey, and we invite you to join us

**_Working with Seisma_**
- Our workforce currently numbers more than 250 consultants across many different industries. This provides you with great opportunities to network with people on a similar career journey.
- Our dedication to diversity and inclusiveness ensures that every employee feels valued and proud. Policies, initiatives and tools are just the first steps; we truly support diversity actions.
- With a growing client list around Australia and New Zealand, your contract has plenty of opportunities to extend beyond this role.

**Express your interest



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