Customer Service Manager

3 weeks ago


Surfers Paradise, Australia International Business Pty Ltd Full time

We are a rapidly growing international education agency looking for an experienced and qualified Customer Service Manager to join our team. Our central head office is located in Surfer Paradise - QLD and you will be managing and collaborating with our team members in 3 different cities - to mainly South American international students.

Responsibilities: Training and managing employees to ensure that their customer service skills are honed; eventually managing the operation of a separate customer service department of our company. The primary goal is to ensure the retention of profitable customers through providing added value to their customer experience. This is done by instilling in employees, the need to actively listen to customers, be empathetic towards their problems, and be efficient in providing worthy solutions. Assist staff and provide quality information on the Australian Education Framework, provide advice on courses for the ELICOS/VET/High Education sectors. Build courses package as per student needs.

Duties and Tasks:
Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Create and publish Customer Service handbook and policies. This is to achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
Meet customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
Improve customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analysing results; implementing changes.
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes information systems and organization mission by completing related results as needed.

Indicative Required Skills (You must have) At least a Diploma or higher level of management and business-related qualifications; or At least 3 years’ experience as a Customer Service Manager Experience in drafting and publishing a Customer Service Policy and Procedure Manual.

Pay: $70,000.00 - $85,000.00 per year

Schedule:

- Fixed shift
- Monday to Friday
- No weekends

**Experience**:

- Customer service: 3 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person



  • Surfers Paradise, Australia Service.com.au Full time

    Key Responsibilities: - Develop and implement customer service policies and procedures. - Manage and lead a team of customer service staff. - Improve customer service experience, create engaged customers, and facilitate organic growth. - Take ownership of customers' issues and follow problems through to resolution. - Set a...


  • Surfers Paradise, Australia National 360 Full time

    **About National 360** National 360 provides high-quality Occupational Therapy, Physiotherapy, Speech Pathology, Behaviour Support and Early Childhood services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors. Continuing its exciting national expansion, the business aims to become the number one provider of allied...


  • Surfers Paradise, Queensland, Australia Grill'd Full time

    Join the Grill'd Team as a Customer Service AmbassadorWe are seeking enthusiastic individuals to join our team in Byron Bay as a Customer Service Ambassador. As a key part of our hospitality team, you'll be the face and hands behind our brand, delivering exceptional customer service with a fun and friendly vibe.About the RoleThe role involves working as part...


  • Surfers Paradise, Queensland, Australia Wyndham Destinations Full time

    Deliver Exceptional Guest ExperiencesWe're seeking a skilled Customer Service Ambassador to join our team at Wyndham Destinations. As a key member of our resort team, you'll be responsible for ensuring our guests have an unforgettable vacation experience.Key Responsibilities:Manage the activities and performance of Guest Experience Hosts in the absence of...


  • Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time

    Deliver Exceptional Guest ExperiencesWe're passionate about putting the world on vacation at Travel + Leisure Co. Our team of dedicated professionals is committed to delivering exceptional guest experiences that exceed our members' expectations.About the RoleWe're seeking a skilled and enthusiastic Guest Experience Host to join our Surfers Paradise team. As...


  • Surfers Paradise, Queensland, Australia Wyndham Destinations Full time

    We are seeking a skilled Customer Service Ambassador to join our team at Wyndham Destinations. In this role, you will be the face of our company, providing exceptional customer service and ensuring that every guest has an unforgettable experience.


  • Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time

    Unlock a World of PossibilitiesWe are Travel + Leisure Co., a company that puts the world on vacation. Our mission is to deliver exceptional experiences for millions of travelers worldwide. As a leading provider of vacation ownership, we operate over 270 resort locations across the globe, employing more than 19,000 associates who share our passion for...


  • Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time

    Be Part of a Global TeamAt Travel + Leisure Co., we're passionate about putting the world on vacation. Our mission is to deliver exceptional experiences for millions of travelers worldwide. As a Guest Experience Host, you'll be part of a global team that's committed to innovation and growth.Key Responsibilities:Provide exceptional customer service to guests...


  • Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time

    Delivering Exceptional Guest ExperiencesAt Travel + Leisure Co., we're dedicated to putting the world on vacation. Our team of passionate professionals is committed to delivering exceptional guest experiences at our over 270 vacation club resort locations worldwide.Key Responsibilities:Greet and register owners and guests, providing a warm and welcoming...


  • Surfers Paradise, Queensland, Australia Wyndham Destinations Full time

    About Our CompanyAt Wyndham Destinations, we put the world on vacation. Our mission is to provide exceptional experiences for millions of travelers worldwide.We have a global presence with over 270 vacation club resort locations across the globe. Our team of more than 19,000 associates work together to deliver innovative and exciting experiences for our...


  • Surfers Paradise, Queensland, Australia Accor Full time

    Job DescriptionWe are seeking an experienced and motivated individual to join our team as a Front Office Professional. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and valued.Key Responsibilities:Provide quality service to guests by responding to their...


  • Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time

    Delivering Exceptional Guest ExperiencesWe're passionate about putting the world on vacation at Travel + Leisure Co. Our mission is to create unforgettable experiences for millions of travelers worldwide. As a Guest Experience Host, you'll play a vital role in delivering exceptional service and ensuring our guests feel welcome and valued.Your Key...


  • Surfers Paradise, Queensland, Australia Travel + Leisure Co Full time

    Key ResponsibilitiesGreet and register owners and guestsProvide information on local attractionsComplete departmental paperworkUtilize communication equipmentMeet guests face-to-face and generate sales appointmentsEstablish rapport with customers for exceptional experiencesWork with resort operations for seamless check-in processesClearly articulate Wyndham...


  • Surfers Paradise, Australia Everything Fleet Full time

    **Everything Fleet Pty Ltd** **Surfers Paradise, Gold Coast QLD**: **Fulltime**: **About the Company** Everything Fleet (a new division of Jonday Holdings) is an Australian owned and operated company that have been supplying vehicles to some of the biggest companies within the gas/oil, mining, construction, film and sporting industries for over 30...


  • Surfers Paradise, Queensland, Australia Marriott Full time

    About the RoleThis is a dynamic role that will allow you to develop your skills across an array of customer service, administrative and operational functions. In your new role, you will be performing a variety of duties like helping our guests with queries, problem solving, and ensuring our operations continue to run smoothly. The role often entails...


  • Surfers Paradise, Queensland, Australia Accor Full time

    Key Responsibilities:Maintaining a clean and comfortable environment for guests while ensuring compliance with COVID-19 regulations.Providing exceptional guest service, creating memorable dining experiences by connecting with guests and locals in BLVD Bar & Café.Ensuring loyalty guests are recognised and receiving their benefits.Delivering Room Service,...


  • Surfers Paradise, Queensland, Australia Travel + Leisure Co Full time

    At Travel + Leisure Co., we are driven by a simple yet powerful mission: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and Sports Illustrated Resorts.Role OverviewThis is an exciting opportunity to join our Surfers Paradise team as a Guest...


  • Surfers Paradise, Queensland, Australia DreamWorld Full time

    About the RoleThe SkyPoint Attendant is responsible for delivering exceptional customer service and ensuring efficient operations across Food & Beverage, Events, and Guest Services departments.Key ResponsibilitiesWelcoming guests in a friendly and professional manner at the front entry of SkyPoint.Processing entry tickets and generating sales.Maintaining a...


  • Surfers Paradise, Queensland, Australia Accor Full time

    Company OverviewThe Novotel brand is part of the Accor Group, a global leader in hospitality and tourism services with a diverse portfolio of renowned brands.


  • Surfers Paradise, Queensland, Australia Marriott Full time

    About Marriott InternationalMarriott International is the world's leading global hospitality company, with more brands, more hotels, and more opportunities for associates to grow and succeed.The company's portfolio of brands includes JW Marriott, with more than 135 beautiful properties in gateway cities and distinctive resort locations around the world.JW...