Room Attendant

7 months ago

Adelaide CBD, Australia Hilton Full time

**Develop your career at this prestigious 5 star, 374 room hotel**

**Based at the Hilton Adelaide hotel, CBD opposite Victoria Square**

You will be responsible for engaging our guests and customers by providing them with the utmost in customer service. You will create memorable guest experiences by efficiently assisting our guests in a friendly and engaging manner.

**About the role**

In your new role you will be responsible for providing the highest level of attention to the cleanliness and maintenance of the guest rooms whilst ensuring that your daily tasks are completed in a timely and efficient manner. Hilton Adelaide is a seven day a week, 24 hour a day business and you may be required to work during any of these operating times.

**Duties/responsibilities**
- Clean guest rooms in line with the Hilton Brand Service Standards so that guests comment on the cleanliness and return to the hotel on multiple visits through attention to detail when cleaning rooms including air vents, shower grates and Kettles
- Manage and maintain a clean and tidy working environment including storage areas and trolleys
- Report any missing or damaged items to the Housekeeping Supervisor
- Work safely with chemicals and equipment to assist with the cleaning process whilst maintaining safe practices of work
- Answer guest queries in a polite and helpful manner
- Work with the Housekeeping Department to ensure a high level of customer service standards
- Maintain the productivity levels set by the hotel whilst ensuring that company standards are met
- Flexibility with rostered times is essential - shifts times vary, you may start as early as 5:00am and finish as late as 9:30pm depending on the shift you are working and based on business demands
- Participate in cleaning and maintaining public area spaces in the hotel
- Action miscellaneous job request in relation to public area and guest rooms
- Conducting duties such as delivery of linen, towels and rollaway beds
- Attend to the pool, gym and public bathrooms ensuring cleanliness of the areas as well as sanitization and stock levels
- Shifting stock and manage stock par level of cleaning materials for the Housekeeping department
- Assisting in various areas of the Housekeeping department where help is needed
- Manual handling to rearrange furniture set up in guest rooms and to fix broken furniture
- Maintain Room Attendant equipment such as vacuum cleaners
- Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer's instructions.

**Skills/experience**
- Physically fit and energetic
- Friendly, positive, energetic disposition
- Committed to delivering exceptional guest service
- The ability to work in a fast paced environment
- Attention to detail with excellent time management skills
- Smart and tidy, in appearance
- Positive and willing to participate on a team and work with a winning attitude
- Flexible, reliable, and responsive to a range of work situations

It would be advantageous for you to demonstrate the following capabilities:

- Experience in a similar position within a 5 star hotel or resort environment
- Work a variety of shifts including; weekends, days, afternoons and evenings

**Culture and benefits**

As a Hilton team member you can expect to receive;
- Membership with Go Hilton - global Team Member discounted room rates
- Discounts of up to 40% on products and services in participating Hilton outlets
- Access to Hilton University training, offering more than 3000 learning programs
- Career development planning and opportunities

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