Airline Adm and Refund Specialist

2 weeks ago

Perth, Australia Corporate Travel Management Full time

**ABOUT CTM**

**ABOUT THE ROLE**
You will be a ADM and Refund specialist working in the Amadeus GDS ideally based in Sydney within our in-house ticketing team. The ADM and Refund specialist is critical to supporting our operational teams with expert knowledge of, ADM administration, disputing, management, charging and training and assistance with Amadeus GDS refunds.

**KEY RESPONSIBILITIES**
- The ability to manage monthly Agency Debit Memos administration in our mid/back office system.
- Expertise in investigating ADM’s and the ability to dispute relevant ADMs with Airlines
- Identify consultant errors to report training opportunities for ADM reduction.
- Liaise with Supplier Relations teams to knowledge share on ADM analytics
- The ability to precisely refund all airlines tickets in Amadeus environments.
- Strong background and proven experience in airfare construction and refunds.
- Process refunds in a timely manner and general attention to detail.
- Being a team player but also happy to work independently.
- High level of customer service and Strong organisation and time management skills.
- Working in a high-volume environment won’t phase you -you like to stay busy

**SKILLS AND EXPERIENCE**
- You must have previous ADM and Refund experience in Domestic & International travel
- Knowledge of Amadeus system essential
- Knowledge of Tramada and Sabre preferable
- Ability to communicate in a professional manner both written and spoken.
- Commitment to exceptional customer service
- Strong organisation and time management skills
- Enthusiastic Team Player willing to provide support & training when required.

**Why CTM?**
The Travel industry is well and truly back - CTM offer a strong, established, and sustainable work environment which will support your career development.

As a global organization CTM offers a range of employee benefits that you can access, including;
- Travel & Hotel discounts
- Health and Wellness perks
- Training and Development opportunities
- Two paid Chill-out Days
- Annual Volunteer Day
- Blended work arrangements with hybrid WFH flexibility [ES1]

**APPLY NOW to get started with your career at CTM

  • Airline Adm And Refund Specialist

    6 days ago

    Perth, Western Australia Corporate Travel Management Full time

    Airline Agency Debit Memos Administrator and Refund Specialist at CTM.15th May, 2024 ABOUT CTMCTM is an award-winning provider of travel service solutions spanning corporate, events, leisure, and loyalty markets.Headquartered and founded in Australia, CTM has offices all around the world, including Australia, Asia, North America, Europe, and New...

  • Airline Adm and Refund Specialist

    5 days ago

    Perth, Western Australia Corporate Travel Management Full time

    ABOUT CTMABOUT THE ROLEYou will be a ADM and Refund specialist working in the Amadeus GDS ideally based in Sydney within our in-house ticketing team. The ADM and Refund specialist is critical to supporting our operational teams with expert knowledge of, ADM administration, disputing, management, charging and training and assistance with Amadeus GDS...

  • Fares & Ticketing Travel Consultant

    1 week ago

    Perth, Australia Travel Trade Recruitment Full time

    $55000 - $70000 per annum + + super + benefits Perth, Western Australia - Fares & Ticketing - Permanent 4624SJ4 Favorite this job **Fares & Ticketing Travel Consultant, Perth** - **_ Full Time_**: - **_ Permanent position_**: - **_ Growing and stable company_** **JOB DESCRIPTION**: - Prior to ticketing, ensure all elements of the booking are correct...

  • Fares & Ticketing Travel Consultant

    2 weeks ago

    Perth, Australia Travel Trade Recruitment Full time

    $60000 - $70000 per annum + + super + benefits Perth CBD, Western Australia - Fares & Ticketing - Permanent 4624SJ6 Favourite **Fares & Ticketing Travel Consultant, Perth** - **_ Full Time_**: - **_ Permanent position_**: - **_ Growing and stable company_** **JOB DESCRIPTION**: - Prior to ticketing, ensure all elements of the booking are correct to...

  • Airline Customer Service Agents

    3 weeks ago

    Perth, Australia Swissport (Australia and New Zealand) Full time

    **Join Swissport for a career in aviation at Perth Airport!** **Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across the globe.** We are committed to delivering safe, high quality services for our clients and their customers across the globe. **Working at Swissport** has...

  • Customer Contact Centre Consultant

    6 days ago

    Perth, Western Australia Regional Express (Rex) Full time

    Customer Contact Centre ConsultantRex is Australia's largest independent regional and domestic airline operating a fleet of 57 Saab 340 and 10 Boeing NG aircraft to 56 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter...

  • Customer Contact Centre Consultant

    5 days ago

    Perth, Western Australia Regional Express Full time

    Customer Contact Centre Consultant Rex is Australia's largest independent regional and domestic airline operating a fleet of 57 Saab 340 and 10 Boeing NG aircraft to 56 destinations throughout all states in Australia.In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter...

  • Safety Systems Specialist

    2 months ago

    Perth, Australia Virgin Australia Full time

    **Work type**: Full Time**Location**: Perth**Job type**: Health, Safety & Security**Applications close**: **Safety Systems Specialist**: Hello. We’re Virgin Australia. And we’re back (in a big way). We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and...

  • Safety Systems Specialist

    5 days ago

    Perth, Western Australia Virgin Australia Full time

    Work type:Full TimeLocation:PerthJob type:Health, Safety & SecurityApplications close:Safety Systems Specialist:Hello. We're Virgin Australia. And we're back (in a big way).We're the airline that's always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is...

  • Airline Baggage Handling Agents

    4 weeks ago

    Perth, Australia Swissport (Australia and New Zealand) Full time

    **Join Swissport for a career in aviation at Perth Airport.** **Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across six continents.** We are committed to delivering safe, high quality services for our clients and their customers across the globe. **Working at Swissport**...

  • Airline Baggage Handling Agents

    3 weeks ago

    Perth, Australia Swissport (Australia and New Zealand) Full time

    **Join Swissport for a career in aviation at Perth Airport.** **Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across six continents.** We are committed to delivering safe, high quality services for our clients and their customers across the globe. **Working at Swissport**...

  • Flight Desk

    2 weeks ago

    Perth, Australia Travel Trade Recruitment Full time

    $65000 - $70000 per annum + super + bonuses Perth, Western Australia - Travel Agent, Wholesale/Tour Op's - Permanent 12411SJ2 Favourite - ABOUT THE OPPORTUNITY: - Working in a division within one of the most sought after online travel agencies, being a fares guru sitting in the operations team, supporting internal employees & direct customers in handling...

  • Specialist Development Officer

    6 days ago

    Perth, Australia Qantas Airways Limited Full time

    Take pride in exceeding expectations and delivering optimum business outcomes - Challenge yourself in an exciting operational role - Full time, permanent position based in Perth Network Aviation is a wholly owned subsidiary of the Qantas Group, providing high-capacity air charter and regular passenger transport services. We operate a growing fleet of A320...

  • Specialist Development Officer

    6 days ago

    Perth, Western Australia Qantas Airways Limited Full time

    Take pride in exceeding expectations and delivering optimum business outcomes Challenge yourself in an exciting operational role Full time, permanent position based in PerthNetwork Aviation is a wholly owned subsidiary of the Qantas Group, providing high-capacity air charter and regular passenger transport services. We operate a growing fleet of A320 and...

  • People Safety Specialist

    2 months ago

    Perth, Australia Virgin Australia Full time

    **WORK TYPE**: Max Term, Secondment **LOCATION**: Perth **JOB TYPE**: Health, Safety & Security **APPLICATIONS CLOSE**: **People Safety Specialist**: Hello. We’re Virgin Australia. And we’re back (in a big way). We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply...

  • Specialist Development Officer

    4 weeks ago

    Perth, Australia Qantas Group Full time

    Take pride in exceeding expectations and delivering optimum business outcomes Challenge yourself in an exciting operational role Full time, permanent position based in Perth   Network Aviation is a wholly owned subsidiary of the Qantas Group, providing high-capacity air charter and regular passenger transport services. We operate a growing fleet...

  • Specialist Development Officer

    4 weeks ago

    Perth, Australia Qantas Full time

    Take pride in exceeding expectations and delivering optimum business outcomesChallenge yourself in an exciting operational roleFull time, permanent position based in PerthNetwork Aviation is a wholly owned subsidiary of the Qantas Group, providing high-capacity air charter and regular passenger transport services. We operate a growing fleet of A320 and F100...

  • Technology Product Specialist

    3 weeks ago

    Perth, Australia WesTrac Full time

    **WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships. Operating in NSW, ACT and WA, we supply equipment solutions to thousands of customers across the mining, construction, transport, forestry, agriculture and power generation industries. At WesTrac our primary focus is our people. We know that our success is the...

  • Customer Service Specialist

    3 weeks ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist **About Us** Consumer Finance and Everyday Banking Operations (CFEBO) complete operational processes for our CBA consumer finance products. This includes operational processes for credit cards, personal loans, and home loan activities such as post settlements, discharges, construction loans, progress payments and government...

  • People Safety Specialist

    6 days ago

    Perth, Western Australia Virgin Australia Full time

    WORK TYPE:Max Term, SecondmentLOCATION:PerthJOB TYPE:Health, Safety & SecurityAPPLICATIONS CLOSE:People Safety Specialist:Hello. We're Virgin Australia. And we're back (in a big way).We're the airline that's always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we...