Helpdesk / Level 2 Support

2 weeks ago


Brisbane, Australia Empire Careers Full time

Location : Brisbane

Job Type : Contract

Job Salary : Competitive

Are you available immediately and looking for a short-term contract role over the Christmas period? Our client, a QLD Government Department, is seeking a motivated ICT Officer/Service Desk Level 2, to work within their organization providing technical issue resolution services to clients seeking technical assistance.

This is a short-term contract within the QLD Government from
**27 Nov 2023 - 19 Jan 2024**

**Key Responsibilities**
- Prioritise incoming support requests and action accordingly.
- Liaise with the IT Manager to escalate calls and notify of any system-wide issues.
- Offer assistance with current software products which include the Microsoft Office range of software, Windows 10 and 11
- Update Active Directory as required.

**About You**
- A minimum of 1 year of experience in IT-related/ helpdesk role.
- Good working knowledge of Microsoft Certification mainly OS and MS Office products
- Basic networking troubleshooting (TCP/IP, WiFi etc.)
- Excellent written and verbal communication skills.
- Good problem-solving skills.
- Excellent time management.

*


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