Customer Service Advisor

4 weeks ago

Gold Coast, Australia Webhelp Full time

**Customer Service/Support**

**Location**
- Gold Coast, Australia***

Job Title:
Customer Service Advisor

**Job Description**:
The Advisor position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.

Are you passionate about helping people and providing a great customer experience while learning new skills and growing your career?

This is your chance to play an integral role and make a positive impact in people’s everyday lives.

At Concentrix, in everything we do, we believe in doing right by and for our people - our clients, their customers, our staff, our community, our planet. We support everyone to be the best version of themselves that they can be.

Working on behalf of one of Australia's big 4 banks, our team takes a mixture on inbound and outbound calls to provide guidance and support, assess customer needs, and make meaningful decisions for those customers.

**This is an entry level financial services role, customer service skills will be highly regarded**

**What's in it for you?**
- A rewarding role where you get to make a difference.
- Generous client banking discounts, including discounted mortgage rates, travel and personal loan products.
- A start to your financial services career.
- A diverse and inclusive workplace.
- Culture days, holiday and social events.
- Uncapped employee referral bonuses

**Key Role Details**:

- Full-time and stable opportunity
- $26.18hr + Super & Penalty Rates
- Mon - Fri and occasional Saturdays.
- 4 weeks of comprehensive training, including classroom and hands-on learning.

**Key Responsibilities of the role**:

- Actively listen to understand customer needs, demonstrating empathy while establishing credibility and rapport and using good decision making skills to provide a tailor fit solution which is appropriate to the customer situation
- Refer customers, where appropriate, to seek independent financial advice
- Deliver high quality customer interactions while balancing client outcomes and following compliance requirements
- Effectively utilise your existing and newly trained computer skills across a variety of complex systems
- Communicate client specific knowledge to customers accurately and effectively
- All other duties as directed within the scope of skills and training

**Applicants must be at least 18 years of age, have full working rights in Australia and pass a police, monetary and other pre-employment checks**

Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

We strive towards providing and sustaining a healthy and safe work environment so you can focus on being your best self and THRIVE

**Location**:
AUS Gold Coast - Robina Town Centre Dr Lvl2

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

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