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Investor Services Associate

4 months ago

Sydney, Australia Hatch Full time

** This role is at Automic Group (not for Hatch)**

Hatch is supporting Automic Group to find a great Investor Services Associate to join their customer service team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Automic Group.

**About the role at Automic Group**

We have an exciting opportunity for an Investor Services Associate in our Sydney CBD offices. At Automic you will join a growing, innovative technology company within the share registry market in Australia. Our highly regarded and experienced team are committed to delivering a customer-focused registry experience.

**Seniority**

Entry Level - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

**Core Responsibilities**
- Query Handling - Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
- Complaints Resolution (online / live chat) - Log, investigate, and resolve customer dissatisfaction or problems via online platforms, to improve negative customer experiences
- Query Handling (online / live chat) - Address and resolve queries, questions, and problems via online platforms to ensure positive customer outcomes and experiences

**Strengths**
- Written communication - Writes in a clear and structured format to convey information and ideas effectively to a target audience
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Verbal communication - Speaks clearly to convey information effectively to a target audience

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Automic Group.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $50,000.00 - $120,000.00 per year

Schedule:

- Day shift