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Customer Service Representative

6 months ago

Brisbane, Australia NEXTDC Full time

Company Description

NEXTDC is an ASX100-listed technology company enabling business transformation through innovative data centre outsourcing solutions, connectivity services and infrastructure management software. We continue to revolutionise the data centre industry in Australia with our colocation data centres, not only are they technologically advanced but they are designed around our customer's needs, providing a customer-centric service and outstanding customer experience.

NEXTDC values its employees and we encourage our staff to challenge the status quo. We are a fun but hardworking company who live by their values and their culture of respect, innovation and inclusivity.

**Job Description**:
As one of our Customer Service Representatives, you are the first point of contact for all visitors to the NEXTDC facilities. Championing the NEXTDC values, you will play a pivotal role in our world class customer experience.
- Greet all visitors to NEXTDC in a timely, friendly and professional manner
- Provide outstanding customer service to customers and internal stakeholders
- Monitor NEXTDC facility systems
- Provide accurate incident reports
- General receptionist, administrative and customer service support duties
- Assist with incoming and outgoing deliveries
- Answer the overflow of calls to our Customer Support telephone line

**Hours**:This opportunity is a casual position covering leave and hours as needed, ranging through Days, Nights and Weekend shifts.**

Are you passionate about customer service** **and creating the world’s best customer experience?

If working for a high-performing team, who inspire and motivate each other to be the best versions of themselves everyday excites you, this could be a match made in heaven.

**Qualifications**:

- Passion for, and experience in, customer service
- Excellent verbal and written communication skills
- Strong attention to detail with the ability to work autonomously and as part of a team
- Enthusiastic, can-do, positive attitude with the ability to multitask
- Ability to build relationships with, and support, a wide variety of stakeholders
- Ability to lift up to 15kg to support with deliveries
- ** Must be an Australian Citizen for Security Clearance**

Additional Information
- Fun work culture
- Vital part of NEXTDC
- Great opportunities to progress within company

**Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.**

**Make NEXTDC your next move.