Client Facilitator

2 weeks ago

Gold Coast, Australia Southern Cross Care QLD Full time

Competitive salary package + Not for Profit Salary Sacrifice
- Great team working together to make a difference
- Supportive organisation/Great staff culture

**_Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other_**
- Southern Cross Care QLD has an exciting opportunity for a a proactive and self-directed full-time Client Facilitator to join our Community Team working from our Gold Coast office._

**What can Southern Cross Care Queensland offer you?**
- Competitive salary package & benefit of NFP salary sacrifice options
- Opportunity to join a supportive organisation
- Financial support programs like Thrive (access 50% of your earned wages early)
- Great staff culture
- Ongoing individualised training
- Employee Assistance Program for employees and their families
- Purpose driven organisation making a real difference

**What is the role?**

As a Client Facilitator for the Gold Coast and surrounding area, you will work collaboratively with our elderly clients to engage in services that enable them to remain living in their home. Your client’s Care Plans will be developed in close consultation with your clients and their families ensuring the client’s needs and wishes are met, whilst also ensuring strategies and services are engaged to optimise their health and independence. Your genuine passion for the elderly to live their best lives motivates you to strive for the best outcomes for your clients, simultaneously empowering them to achieve their individual goals and improving their quality of life.

You will be required to:

- Collaborate with client and family to establish goals that are realistic and achievable
- Develop, implement and evaluate strategies and services that satisfy clients’ needs
- Maintain client documentation
- Collaborate with relevant persons to ensure that client’s physical, social, emotional and clinical needs are met; including liaison with medical professionals as required
- Analyse the engagement of each client with SCCQ and suppliers
- Participate in the “On Call” system
- Develop support systems that encourage the involvement of relatives, friends and community to the extent defined by the client
- Coordinate / Case Manage care services for client within budget targets
- Ensure Workplace Health and Safety processes are followed in accordance with SCCQ policies, procedures and processes
- Complete other tasks as required

**What you will bring to the role?**
- Qualifications in Nursing or Allied Health (desired)
- Current Senior First Aid and CPR (desired)
- Extensive experience with complex care or support management
- Strong knowledge of DSS Home Care Consumer Directed Care
- Strong conflict resolution and negotiation skills
- Ability to manage time effectively and prioritisation skills
- Excellent problem-solving skills with a solutions focus
- Previous experience working within Sales targets, upselling and cross selling
- Exceptional interpersonal skills and the ability to relate to a variety of people
- Good phone manner including the ability to develop rapport with clients
- Demonstrated ability to work autonomously
- Intermediate skills in Microsoft Office

**Who is Southern Cross Care Queensland?**

Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.

Since then, SCCQ has grown to employ over 1000 staff caring for and supporting more than 2000 people across 13 residential aged care homes, 5 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and rural Queensland.

We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.

At SCCQ, we are just as focused on creating a culture where every person matters. Our culture program Known & Loved is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve.

**How can you apply?**
- Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individual, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us._

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