Customer Banking Specialist

3 weeks ago

Sydney Northern Suburbs, Australia Commonwealth Bank Full time

You are passionate about helping customers turn their financial dreams into reality
- We are a customer and community focused network of branch colleagues
- Together we can create brilliant customer experiences that matter

**Roster 20 hours per week**:

- Monday: 12pm - 4pm
- Tuesday: 12pm - 4pm
- Wednesday: 12pm - 4pm
- Thursday: 1pm - 5pm
- Friday: 12pm - 4pm

**See yourself in our team**

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

**Do work that matters**

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

**More specifically you will**:

- Build a personal connection with customers through meaningful conversations
- Work with customers to help them use our in-branch technology and digital banking options
- Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes
- Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
- Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
- Engage with customers by participating in community events and fundraising activities
- Look out for the safety and wellbeing of your team
- Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

**We’re interested in hearing from people who**
- Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
- Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
- Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 25/04/2023

  • Customer Banking Specialist

    6 days ago

    Sydney Northern Suburbs, Australia Commonwealth Bank Full time

    You are passionate about helping customers turn their financial dreams into reality We are a customer and community focused network of branch colleagues Together we can create brilliant customer experiences that matterRoster 20 hours per week: Monday: 12pm 4pm Tuesday: 12pm 4pm Wednesday: 12pm 4pm Thursday: 1pm 5pm Friday: 12pm 4pmSee yourself in our...

  • Customer Banking Specialist

    3 weeks ago

    Sydney Northern Suburbs, Australia Commonwealth Bank Full time

    You are passionate about Customer Service & want to help turn our customers dreams into a reality- - We are a customer and community focused network of branch colleagues- - Together we can create brilliant customer experiences that matter- Please note that rosters are predetermined. Before _ - applying_ - please ensure you are available to cover the...

  • Customer Banking Specialist Relief

    4 weeks ago

    Sydney Northern Suburbs, Australia Commonwealth Bank Full time

    You are passionate about Customer Service & want to help turn our customers dreams into a reality - We are a customer and community focused network of branch colleagues - Together we can create brilliant customer experiences that matter **Full Time Roster (38 hours per week)**: - Monday: 8.30am - 4.40pm - Tuesday: 8.30am - 4.40pm - Wednesday: 8.30am -...

  • Customer Banking Specialist

    6 days ago

    Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

    Customer Banking Specialist - Nyngan and Warren Customer Banking Specialist - Nyngan and Warren Commonwealth Bank of Australia Sydney, Australia Customer Banking Specialist - Nyngan and Warren Commonwealth Bank of Australia Sydney, Australia Posted 2 days ago Permanent Competitive Customer Banking Specialist - Nyngan and Warren x2 Part Time opportunities...

  • Customer Banking Specialist

    5 days ago

    Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

    Customer Banking Specialist - Bowral Commonwealth Bank of Australia Sydney, Australia Customer Banking Specialist - Bowral Commonwealth Bank of Australia Sydney, Australia Posted 6 days ago Permanent Competitive Customer Banking Specialist - Bowral Join our Talent Community for vacancies in Bowral BranchPlease note that this opportunity will be offered on...

  • Customer Banking Specialist

    6 days ago

    Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

    Customer Banking Specialist - Condobolin Customer Banking Specialist - Condobolin Commonwealth Bank of Australia Sydney, Australia Customer Banking Specialist - Condobolin Commonwealth Bank of Australia Sydney, Australia Posted 1 day ago Permanent Competitive Customer Banking Specialist - Condobolin Please note that rosters are predetermined. Before...

  • Customer Banking Specialist

    2 months ago

    Melbourne Western Suburbs, Australia Commonwealth Bank Full time

    **Roster (20 hours per week)**: - Monday, Tuesday, Wednesday, Thursday & Friday: 12:00pm - 4:00pm **Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years,...

  • Customer Banking Specialist Relief

    4 weeks ago

    Melbourne Western Suburbs, Australia Commonwealth Bank Full time

    Our Melbourne West Area is seeking a Customer Banking Specialist - Relief to join the team! Predominantly based at Footscray with requirements to travel across the Melbourne West Branches as needed. **Roster (20 hours per week)**: - Monday: 12:00pm - 4:00pm - Tuesday: 12:00pm - 4:00pm - Wednesday: 12:00pm - 4:00pm - Thursday: 12:00pm - 4:00pm - Friday:...

  • Customer Banking Specialist

    3 weeks ago

    Northern Beaches, Australia Commonwealth Bank Full time

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster _ **Part Time Roster (24 hours per week)**: - Monday: 9.30am - 4.00pm - Tuesday: 9.30am - 4.00pm - Thursday: 9.30am - 4.00pm - Friday: 9.30am - 4.00pm **Do work that matters** As the public face of CommBank, the Retail Banking...

  • Customer Banking Specialist

    4 weeks ago

    Northern Beaches, Australia Commonwealth Bank Full time

    You are passionate about helping customers turn their financial dreams into reality - We are a customer and community focused network of branch colleagues - Together we can create brilliant customer experiences that matter **Part Time Roster 25 hours per week**: - Monday: 10.30am - 4.00pm - Tuesday: 10.30am - 4.00pm - Wednesday: 10.30am - 4.00pm -...

  • Customer Banking Specialist

    5 days ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Yass You are passionate about helping customers turn their financial dreams into reality We are a customer and community focused network of branch colleagues Together we can create brilliant customer experiences that matter- Part Time 22 hours:- Monday Friday : 9.00am 1.30pm, Tuesday: 9.30am 1.30pmSee yourself in our teamThe...

  • Customer Banking Specialist

    5 days ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Narromine You are passionate about helping customers turn their financial dreams into reality We are a customer and community focused network of branch colleagues Together we can create brilliant customer experiences that matter- Part Time 25 hours Monday to Friday: 8.30am 1.30pmSee yourself in our teamThe Retail Bank is the...

  • Customer Banking Specialist

    5 days ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Moruya - Mutli Channel Branch You are passionate about helping customers turn their financial dreams into reality We are a customer and community focused network of branch colleagues Together we can create brilliant customer experiences that matterYou will be joining one of our new Multi-Channel BranchesIn addition to the below,...

  • Customer Banking Specialist

    5 days ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Merimbula You are passionate about helping customers turn their financial dreams into reality We are a customer and community focused network of branch colleagues Together we can create brilliant customer experiences that matter- Part Time 25 hours based in Merimbula Branch**:- Monday: 11.15am - 4.15pm:- Tuesday: 9.00am -...

  • Customer Banking Specialist

    6 days ago

    Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

    Customer Banking Specialist - Cabramatta Commonwealth Bank of Australia Sydney, Australia Customer Banking Specialist - Cabramatta Commonwealth Bank of Australia Sydney, Australia Posted 2 days ago Permanent Competitive Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following rosterPart Time...

  • Customer Banking Specialist

    6 days ago

    Melbourne Western Suburbs, Australia Commonwealth Bank Full time

    Roster (24hours per week): Monday: 11:00am 4:00pm Tuesday: 12:00pm 4:00pm Wednesday & Friday: 11:30am 4:00pm Thursday: 9:30am 4:00pm**Do work that mattersAs the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local...

  • Customer Banking Specialist

    5 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    You are a passionate customer service professional looking for the next challenge We are a customer and community focused network of branch colleagues Together we can create brilliant customer experiences that matterRoster (38 hours per week): Monday: 8.30am4.40pm Tuesday: 8.30am4.40pm Wednesday: 8.30am4.40pm Thursday: 8.30am5.35pm Friday: 8.30am4.40pmSee...

  • Customer Banking Specialist

    5 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    You are We are Together we canRoster (20 hours per week): Monday: 12pm4pm Tuesday: 12pm4pm Wednesday: 12pm4pm Thursday: 12pm4pm Friday: 12pm4pmSee yourself in our teamThe Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10...

  • Customer Banking Specialist Relief

    2 weeks ago

    Melbourne Western Suburbs, Australia Commonwealth Bank Full time

    **Melbourne West has a position for a Customer Banking Specialist Relief, this role requires travel across Sunshine, Brimbank & Caroline Springs Branch's.**Roster (18 hours per week)**: - Monday, Tuesday & Wednesday: 9:30am - 4:00pm **Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking...

  • Customer Banking Specialist

    6 days ago

    Sydney, New South Wales, Australia CommBank Full time

    You are passionate about helping customers turn their financial dreams into reality We are a customer and community focused network of branch colleagues Together we can create brilliant customer experiences that matter Please note that rosters are predetermined. Before applying please ensure you are available to cover the following rosterPart Time 22...