Digital Communications Adviser

2 months ago

Melbourne City Centre, Australia Court Services Victoria Full time

**About Us**

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

**About the Role**

This new role sits within a team of like-minded digital communications specialists that support each other. You will provide your digital communications expertise to the Courts Group, which includes Supreme Court of Victoria, County Court of Victoria, VCAT and Court Services Victoria.

Reporting to the Senior Digital Communications Manager, you will liaise with all areas of the Courts Group to:

- develop and publish online content
- implement content strategies
- coordinate website, social media and intranet operations and initiatives
- provide insight from data analytics and research
- address user needs and champion user experience (UX) principles in digital channels

The Digital Communications Adviser plays a key role in ensuring first-time court users understand the legal system and are able to access information and services at the right time and place of their user journey.

**About You**

To succeed in this role, you will need:

- experience developing content for digital channels that align with best practice
- working knowledge or experience with content management systems (Drupal, SharePoint or equivalent), multimedia software (Adobe Acrobat and Photoshop), Google Analytics and MailChimp
- strong communications and engagement skills to liaise with a diverse set of stakeholders, including judicial officers and technical support providers
- solid analytical and problem solving skills to identify issues, and translate business and users needs into technical specifications
- a hunger to keep learning and refining your digital skill set and knowledge

**How to apply**
- resume
- a short cover letter

**Other information**

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

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