Service Improvement Consultant
3 days ago
**Job Details**:
**Location**
Macquarie Park
**Salary**
$750 - $820 per day
**Job Type**
Contract
**Ref**
BH-176601
**Contact**
Lauren Atkinson
**Posted**
about 5 hours ago
**Primary purpose of the role**
Our client, a leading NSW Government Department are looking for a Service Improvement Consultant to join their team on a 9 month contract with potential for extension.
- The role works to design and implement service improvement projects and initiatives, including the introduction of new services and self-service options for customers. The role will implement effective knowledge management to assist staff and suppliers to provide improved customer experience and increased operational efficiency.**Key accountabilities**
- Analyse complex issues escalated from management and the Facilities Management and Fleet Services teams, to understand the root causes for recurring service quality problems.
- Based on detailed analysis, develop and implement service improvement initiatives and projects to resolve systemic issues, addressing system and process changes as required.
- Work closely with Workplaces and Facilities Management and Fleet Services to document, simplify, consolidate and automate processes and procedures to drive customer experience improvements.
- Ensure that during the service transition process, the impact on customers is mínimal with good quality knowledge and information available to both customers and front-line staff.
- Manage the planning of resources and capacity for service transitions, and implement a rigorous framework for evaluating service capabilities and risk profiles before new or changed services are deployed.
- Ensure that clear procedures and guidelines are in place for Facilities Management providers to drive consistency of service delivery across sites and increased workplace experience.
***
**Key knowledge and experience**
- Demonstrated experience in delivering projects that have a measurable impact on service delivery, performance standards and customer experience. of systems, processes and/or improvement initiatives
-
Performance Improvement Specialist
4 months ago
Macquarie Park, Australia DXC Technology Full timeAs part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC has now commenced workers’ compensation claims management in New South Wales. Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales. As a Performance Management Specialist, you...
-
Change Manager
6 months ago
Sydney Olympic Park, Australia INDEX Consultant Full time**About INDEX Consultants**: INDEX Consultants delivers technology solutions to drive business success. We are part of a $6.9B Tokyo-based global group, with Australian offices in Melbourne, Sydney, Canberra and Brisbane. We take great pride in being trusted advisors to the Public, Financial Services, Energy & Resources, Health and Education...
-
Management System Consultant
7 months ago
Wetherill Park, Australia Citywide Consultant Pty Ltd Full time**Responsibilities**: - Conduct thorough audits of our clients existing management systems based on ISO 9001, ISO 14001, and ISO 45001 standards. - Identify areas for improvement and provide recommendations for enhancing our management systems to ensure compliance with relevant standards and regulations. - Collaborate with cross-functional teams to develop...
-
Peoplesoft Hcm-payroll Functional Consultant
2 hours ago
Macquarie Park, Australia DXC Technology Full time**The Role** Due to DXC Red Rock’s ongoing growth, an opportunity has arisen for an experienced PeopleSoft HCM-Payroll Functional Consultant to join our Applications practice in Australia. With opportunities across both project and managed service engagements, you will work as part of a dynamic team supporting the implementation and maintenance of...
-
Business Consultant
2 hours ago
Macquarie Park, Australia Sofico Full timeWhat is the job about? As a Business Consultant, you’ll implement **an ERP software** at our customers, not one of those standard packages like SAP, Microsoft Dynamics, and others. But our own developed ERP package ‘Miles’, which means that you’ll be able to shape, change and improve the product. **‘Miles’** is an ERP software for automotive...
-
Dir Analytics Operations
3 days ago
Macquarie Park, Australia NSW Government -Transport For NSW Full timeOrganisation/Entity: Transport For NSW- Job Category: Projects- Job Location: Macquarie Park, NSW, AU, 2113- Job Ref No: 79463- Employment Type: Permanent Full-Time- Salary Range: An attractive remuneration package**About us** Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the...
-
Customer Service Consultant
7 months ago
Macquarie Park, Australia Catholic Healthcare Full time**Job Description**: **Customer Service Consultant (Residential Aged Care)** - Based in Macquarie Park, short walk from Metro Station + WFH Options - 7 additional days off per year + Not for Profit Salary Packaging + Fitness Passport - Leading values based provider of Aged Care - Join our Residential Aged Care Customer Service Team - Phone based If you’re...
-
Student Recruitment Consultant
4 days ago
Macquarie Park, Australia Lotus People Full timeGreat opportunity for career growth in one of Australia's leading Universities - $99,739 - $108,139 + 17% Super - Flexibility with hours and work from home! **The Company** Lotus People are delighted to be partnering with this well-known and prestigious education institution in north west Sydney. One of Australia's leading education providers, they are...
-
Associate Manager Consulting
4 months ago
Macquarie Park, Australia DXC Technology Full time**Essential Job Functions**: - Collaborate with consultants, advisors, and experts to develop and deliver tailored solutions. - Assist in building and maintaining client relationships, understanding their technology challenges, and contributing to solutions. - Collaborate with the team to design innovative solutions addressing clients' technology...
-
Business Consultant
4 months ago
Macquarie Park, Australia Sofico Full timeOverview Location Macquarie Park, New South Wales, Australia Department Business & Implementation The Role As a Business Consultant, you'll implement our unique ERP software, 'Miles'. Unlike standard packages like SAP or Microsoft Dynamics, 'Miles' is our own developed ERP package, giving you the opportunity to shape, change, and improve the product. 'Miles'...
-
Store Consultant
7 months ago
Macquarie Park, Australia National Storage Full time**Exciting & Varied Role Consisting of Customer Service, Administration & Operational Tasks.** **Set Rotating Roster | No nights, Sundays or Public Holidays | Great Work/Life Balance | Permanent Role with a Stable Industry Leader** **ASX200 Listed Company | 650+ People | 230+ Centre Locations Across Australia & New Zealand** *** **About Us** Established...
-
Storage Consultant
7 months ago
Macquarie Park, Australia Storage King Full timeFull time | No late nights or Public Holidays - Competitive hourly rate | Monthly and Quarterly bonuses - Full training | Free uniform and parking | Discounted Health Insurance **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network which currently includes...
-
Storage Consultant
7 months ago
Macquarie Park, Australia Storage King Full timePart time | No late nights or Public Holidays - Competitive hourly rate | Monthly and Quarterly bonuses - Full training | Free uniform and parking | Discounted Health Insurance **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network which currently includes...
-
Storage Consultant
7 months ago
Macquarie Park, Australia Storage King Full timeFull time | No late nights or Public Holidays - Competitive hourly rate | Monthly and Quarterly bonuses - Full training | Free uniform and parking | Discounted Health Insurance **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network which currently includes...
-
ERP Consultant
5 days ago
Macquarie Park, Australia ABT Full time**JOB TITLE**: ERP Consultant **JOB TYPE**: Full-time **LOCATION**: Macquarie Park **SUPERVISOR/MANAGER**: Service Manager Applied Business Technology Group (ABT) consists of ABT Online, ABT Security Systems and Applied Business Technology. With over 30 years operation in Sydney, we are a team of straight forward, renowned industry leaders who implement...
-
Principal Offering Sales Consulting
7 months ago
Macquarie Park, Australia DXC Technology Full time**Summary** **Essential Job Functions** - Leads sales cycle from start to finish for delivery of customized consulting services to large or challenging clients. Meets or exceeds annual new business revenue target for an assigned service offering within a defined sales territory. Carries a quota aligned to the scope of territory and/or service offerings. -...
-
Epm Analytics Consultant
8 months ago
Macquarie Park, Australia DXC Technology Full timeAs part of DXC Technology, Red Rock offers speed and agility with thought leadership and global scale. This allows us to design and deliver innovative market-leading solutions that enable clients to transform their businesses and the broader market. Oracle has globally recognized Red Rock’s expertise and skills by accrediting us as an Oracle Platinum...
-
Microsoft Cloud Security Consultant
17 hours ago
Macquarie Park, Australia DXC Technology Full timeIdentity & Access Management: AD / Azure AD (Conditional Access, MFA, SSO), MEM/Intune - Threat Protection: Windows Defender Advanced Threat Protection (DATP), Defender for Identity (Azure ATP), IOT - Information Protection: Cloud App Security, MIP / AIP, Data Loss Prevention (DLP) - Security Management: Sentinel, Azure Security Centre, Office 365 Security...
-
Organisation Development Consultant
2 days ago
Macquarie Park, Australia Voice Project Full timeCompany Description Voice Project, an Xref-owned company, is a leading provider of workplace surveys assessing employee engagement, service quality and leadership. Our strong inhouse technology and exceptional professional services help clients drive workplace engagement, wellbeing and performance. Our wide client base includes commercial, not-for-profit...
-
Managing Consultant Technical
8 months ago
Macquarie Park, Australia DXC Technology Full time**Essential Job Functions** - Provides external client-facing consulting services within a technology-focused practice (e.g. Data/Database, Security, Network, Product, Technical Architecture). - Demonstrates specialization in functional or technical discipline while designing and delivering solutions to address client needs across domains of change. -...