Configuration and Asset Manager

5 months ago

Kingston, Australia NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Want to be a part of our team?

NTT are seeking a Configuration and Asset Manager, to join the team in Canberra (or Melbourne). This will see you play a crucial role in ensuring the continuous availability of mission critical networks for our client. Working closely with the Network Operation Centre (NOC), you will assist in coordinating and governing requests for changes to established baselines and approved configuration items, making sure that all changes introduced in the live production environments happen in an approved, controlled and coordinated manner to minimize disruption of services. Your expertise in Configuration Management Standard EIA649 and ITIL Service Asset and Configuration Management will be essential in adhering to standardized methods and procedures for efficient handling of all releases.

NB - you will need to be an Australian Citizen, with AGSVA NV1 Clearance (or the ability to obtain the clearance)

**Working at NTT**

**Working at NTT**
- Define and implement effective Configuration Management (CM) processes and procedures within the NTT ENMP program team.
- Review change documents to ensure strict adherence to CM requirements and standards.
- Manage the production and maintenance of software, documentation, and drawings, maintaining a centralized library for control.
- Maintain accurate and up-to-date Status Accounting Records for all configuration items.
- Build and deliver software and system verification baselines, ensuring thorough testing and validation.
- Track and manage facility hardware and software configurations to maintain a comprehensive inventory.
- Monitor licenses and installations of commercial off-the-shelf (COTS) hardware and software across locations.
- Support all verification activities throughout the program, ensuring compliance with standardized procedures.
- Administer the Program Configuration Control Board (CCB) and subordinate change boards, facilitating seamless coordination.
- Establish and maintain site configuration baselines to ensure consistency and stability.
- Coordinate and review proposed changes to established baselines, ensuring appropriate evaluation and approval processes.
- Conduct audits of authorized changes and perform configuration audits for compliance and accuracy.
- Provide support during NTT QA audits, ensuring adherence to quality standards.
- Manage stakeholder relationships, proactively engaging with clients to address concerns and ensure effective communication.
- Participate in strategic projects to govern asset and configuration management processes, evaluating and implementing new/improved systems for efficiency and effectiveness.

**What will make you a good fit for the role?**
- **
NB - you will need to be an Australian Citizen, with AGSVA NV1 Clearance (or the ability to obtain the clearance)**:

- Configuration Management Expertise: In-depth knowledge of Configuration Management Standard EIA649 and ITIL Service Asset and Configuration Management to effectively govern and manage assets and configurations.
- Analytical and Problem-Solving Skills: Strong analytical and reasoning skills to interpret processes, policies, and complex data, enabling effective decision-making and problem-solving.
- Effective Communication: Ability to present information clearly and concisely, fostering effective communication with internal and external stakeholders.
- Stakeholder Relationship Management: Skill in establishing rapport and maintaining positive working relationships with various stakeholders, including clients and internal teams.
- Proactivity and Attention to Detail: Proactive approach towards work with a keen eye for detail to ensure accuracy and precision in managing configurations and assets.
- Client-Focused Orientation: Display client service orientation, understanding and meeting client needs while maintaining a focus on quality and delivery.
- Leadership and Team Development: Ability to coach, mentor, and develop teams, fostering a collaborative and growth-oriented environment.
- Strategic Project Management: Proficiency in working on strategic projects related to asset and configuration management, including evaluation, design, and implementation of new/improved systems.

Academic Qualifications and Certifications:

- Bachelor’s degree in Systems En

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