Service Technician

4 months ago

Moore Park, Australia Dyson Full time

**Summary**:
**Salary**:
Competitive

Team:
Repair Services

**Location**:
Australia - Moore Park Supa Centa Demo Store

**About Us**:
Dyson is a global technology company that transforms every category it enters with iconic inventions that work, perform and look very different - it’s about better ideas and better technologies, to solve the problems that others often ignore.

Our Service team forms a direct link between the business and Dyson owners. It helps ensure our owners have the best possible experience using our technology. Owner experience is everything to us. It helps strengthen our reputation and it drives advocacy. Our Service Centres provide a touch point for our owners throughout their journey as a Dyson owner, delivering an exceptional experience through the repairs and service of machines.

Our Service Teams are passionate about fixing things. They are perfectionists and focused on delivering results and getting machines back into the hands of our owners. Although based in the Service Centre, our Service team play a key part in delivering a positive customer experience that exceeds owner expectations.

**About the Role**:
Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem solving approach to everything we do. Our Service Technicians are mechanically minded and are never prepared to compromise on the quality of a repair.

We service Dyson products by diagnosing and repairing, as well as educating our owners on issues that they can fix themselves. As the Service Technician, you will be based at our Demo Store & Service Centre in Moore Park and you will report into the Moore Park Store Manager and be part of our NSW based Direct Retail team. Our technicians are trained to repair every Dyson consumer product, meaning you could be working on different machines every day.

Main responsibilities include but not limited to:

- Diagnose and repair Dyson machines in accordance with Dyson Service Standards, including carrying out the appropriate preventative checks and electrical safety checks
- Receiving and receipting of customer machines, including printing out service orders and matching to machines, ascertaining which tools are included and assigning priority for repair
- Complete service sheets accurately to ensure the service team understand what parts were used and what work was performed
- Keep up to date with new machines, training, technical service bulletins and policies and procedures
- Ensure the service area is tidy and tools are in good working condition
- Assist with warehouse stock takes and stock cycle counts
- Work closely with Customer Service and wider Service team to ensure machine conditions and repair work is communicated clearly to better help customers
- Assist with diagnostics with customers at the front desk to ensure machines are not booked in for issues that can be resolved on the spot
- Achieve a standard of excellence in our work processes and outcomes, ensuring adherence to Dyson policies and all relevant regulatory and legal requirements
- Promote and demonstrate Dyson behaviours
- Promote, implement and comply with health and safety procedures

**About You**:
To be successful in this role, you possess the ability to manage your own workload and meet challenging deadlines. You are customer focused and have a methodical approach to tasks.

Previous skills & experience:

- Machine service or repair experience
- Technical or mechanical experience within electrical goods is advantageous
- Customer service experience
- Ability to lift up to 18kg
- Basic skills in Microsoft Office
- Forklift licence is advantageous but not necessary
- Restricted electrical licence is preferred but not necessary

**Benefits**:
Outside of a competitive salary, our team members receive generous product discounts, additional paid annual leave, a generous, above market parental leave scheme and ongoing learning and development opportunities.

At Dyson, our people are at the heart of everything we do. We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers.

We have a vibrant and diverse culture that is geared towards recognition and realising ambition. You'll have regular social activities to take part in and you'll work with a fantastic team of people every day.

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