Head of Business Improvement
2 weeks ago
**Job no**: 494739
**Work type**: Permanent Full-time
**Location**: Knox Civic Centre
**Categories**: Management
As the Head of Business Improvement you will be responsible for:
- Established an effective service review and planning program which recommends changes to senior stakeholders including the Senior and Executive Teams and Council
- Establishing an effective continuous improvement and process management centre of excellence
- Leading the training, coaching and mentoring of staff and leaders on operational excellence tools, building continuous improvement behaviours and process management practices
- Collaborating with the Customer and Communications department
- Management of vendors to meet the goals and objectives of the team
- Stakeholder engagement that inspires and influences key stakeholders to participate in the service review and planning program
- Delivering a clear method to prioritise which services, improvements and projects will be supported by deployed specialist resources
**The Successful Applicant**:
As the successful applicant you will ideally posses:
- Experience and track record in a Head of Business Improvement or similar position
- Significant experience in leading service review and planning programs that analyse and provide sound recommendations on service models and methods of service delivery
- Demonstrated experience in leading continuous improvement within a medium to large organisation, with a proven track record of building a continuous improvement culture
- Demonstrated experience in successfully leading a small to medium team to deliver high quality improvement processes and optimised outcomes.
- Experience with service planning, design and improvement, liaising with senior organisational leaders to achieve improved service outcomes
- Cultivate productive and collaborative relationships and partnerships
- Ability to lead, motivate and develop employees
**Job Offer**:
Work with exceptionally talented leadership team. Leading Local Council. Strong vision, values and culture.
**Advertised**: 06 Apr 2023 AUS Eastern Standard Time
**Applications close**: 17 Apr 2023 AUS Eastern Standard Time
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