Customer Service
3 weeks ago
Come and join our dynamic in-house Brand & Marketing Team. We need someone to help us delight our customers with excellent customer service and assist with our awesome marketing projects You’ll also be in charge of office management at our headquarters in Marrickville.
You should have a passion for people, food, and customer service. Strong communication and collaboration skills are essential. Ideally, you will be someone who likes a lot of variety in their work and is a skilled multi-tasker. Helps if you’re partial to good tunes and exceptional gelato too...
- Full-time role, based at Gelato Messina HQ, Marrickville._
- Reporting to: Head of Brand & Marketing and Marketing Manager._
- Full Australian work rights are required. _
**Key responsibilities**:
- Collate customer service feedback and communicate with relevant stakeholders across the business to ensure continuous improvement.
- Provide administrative support across all of our marketing projects - from collaborations to special launches in-stores and pop-up events across the country. This can include website updates via Shopify, drafting blog posts, drafting copy for edms, and keeping budgets and trackers up to date. If you have copywriting experience, that would be a real bonus
- Assist in planning and coordinating marketing materials, website updates and all comms required to market Messina at internal and external events.
- Be the first point of contact for our retail store teams around the country, making sure they have up-to-date marketing material and managers briefs.
- Manage booking inquires for our Messina Creative Department restaurant and our Behind the Scenes Tours at HQ.
- Handle ad-hoc marketing tasks to keep the Messina marketing team running efficiently.
- General office management to support our staff and visitors to HQ.
**Benefits**
- A relaxed and creative work environment
- Daily staff lunch (mostly home-cooked Italian meals)
- An additional day of birthday leave each year
- Free on-site gym
- Generous staff discounts on all of our products and plenty of free gelato
**To apply**
**Salary**: Up to $70,000.00 per year
**Benefits**:
- Employee discount
- Free drinks
- Free food
- Gym membership
Work Authorisation:
- Australia (required)
Work Location: In person
Application Deadline: 31/03/2024
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