Customer Service Officer

3 days ago


Brisbane Central Business District, Australia Davidson Recruitment Full time

**About the Company**

Davidson Recruitment are experts in matching the best talent with exclusive opportunities in the marketplace. An opportunity has become available for an experienced Contact Centre Officer to work within a branch of the Government. This role is located in the Inner City region of Brisbane.

**About the Role**
- Answering a high-volume of inbound calls and providing accurate information to customers.
- Synthesising, relaying and recording information in a clear and concise manner.
- Utilising a database to input accurate data and to extract relevant information.
- 2-weeks full-time compulsory training provided with ongoing development opportunities.

**About you**
- Proven success working in a high-volume call centre environment meeting KPIs is desirable.
- Excellent written and verbal communication skills with capacity to record and catalogue important information accurately.
- Ability to use systems and multiple screens during phone calls.
- Exceptional customer service delivery with the capacity to provide timely and appropriate resolutions.
- Ability to work in a fast-paced and dynamic environment where you will need to constantly adapt and think on your feet.

**The Benefits**
- Opportunity to work for a Government organisation
- Competitive hourly rate of $35 p/hr + super
- Southbank location - close to public transport (bus and train)
- 3 month contract opportunity

Do not miss out on this great Government opportunity Applications are being reviewed now.



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