Service Delivery Lead

6 days ago


Melbourne, Australia Remedy Recruitment Full time

Remedy Recruitment is seeking an experienced **Service Delivery Lead **to provide leadership, guidance and day to day management of the Psychosocial Service Delivery Team. The organisation provides a responsive service to NDIS participants experiencing a psychosocial disability. The Service Delivery Lead will work collaboratively with a broad range of internal stakeholders, including operational staff, client intake, finance, quality, and business strategy building networks of potential clients and referral organisations.

This role is based in the South East suburbs of Melbourne and requires you to be onsite.

**Capability Profile**:

- Tertiary qualifications in peer work or mental health (minimum of Certificate IV in Mental Health Peer Work or Certificate IV in Mental Health) or equivalent tertiary training; and/or a minimum two years of experience in mental health-related work.
- Experience with large teams of client facing staff, including but not limited to rostering, allocation and coordination of supports for participants under the NDIS
- External stakeholder engagement & relationship building to support business development and growth
- Responsible for the day-to-day management of service delivery
- Provide supervision and mentoring to the Service Delivery
- Ensure the company’s quality management systems and continuous improvement commitments, including internal/external audits and quality improvement programs, are maintained.
- Ensure that incidents, accidents, and injuries are adequately reported and investigated.

**Success Metrics**:
Demonstrate your ability to lead the overall service direction, strong leadership of the Recovery team and growth of the business.

**The Company**:
The company provides a unique Psychosocial Recovery service through building strong and respectful relationships and providing skilled coaching. People are supported to build capacity, strength and resilience.

**‘If disability is one of the great human rights challenges of this century, then within this, psychosocial disability remains one of the most challenging and misunderstood areas of disability’ **- Paul Deany

Janie de Souza
Director
Remedy Recruitment Pty Ltd
P: 0407 276 705


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