Outlets Reservations Coordinator

2 weeks ago

Sydney, Australia Hilton Full time

Outlets Reservations Coordinator

As Reservations Coordinator, you will be responsible for coordinating reservations in our chefs hatted restaurant glass brasserie, heritage listed Marble Bar and contemporary Zeta Bar. Located steps from Town Hall station and with the stunning Queen Victoria Building as our backdrop, glass is Hilton Sydney's signature restaurant offering contemporary fine dining experiences.

**WHAT WILL I BE DOING?**
- To respond to and secure all reservation enquires through all channels e. g. by phone and or online channels
- To assist with reservations in glass Brasserie, Marble and Zeta Bar
- Be proficient with the telephone & reservation system and be able to assist guests making a reservation
- Communicate important information regarding the hotel and surrounding areas to guests in a polite and friendly manner, giving accurate information.
- Demonstrate exemplary menu & product knowledge and to keep up to date with industry trends and developments.
- Complete restaurant and bar floor plans as necessary
- Ensure all closures dates and book outs are entered into Open Table
- Maintain and update Open Table as necessary for glass brasserie, Marble Bar, and Zeta Bar
- Enquiries to be responded to within 3 hours and proposal to clients with 24 hours of proposal receipt, in accordance to Hilton best practice
- Assist the Restaurant Manager in preparing event orders make sure allergies, special requests, and set ups are included

**WHAT ARE WE LOOKING FOR?**
- Passionate, innovative, exciting initiatives delivered with consistency and excellent attention to detail
- Positive attitude and willingness to be involved and interact with the overall Hilton team both at an individual and team level
- Excellent communication skills
- Has a Responsible Service of Alcohol Certificate/card
- Desirable to have a completed Hospitality Management degree
- Desirable to have 1 year of fine dining restaurant experience
- Desirable to have experience working with Open Table

**WHAT WILL IT BE LIKE TO WORK FOR HILTON?**

Joining an award winning culture and globally recognised Great Place to Work means:

- Competitive pay, incentives and service charge
- Monthly dry cleaning allowance for your business wardrobe
- Free team member meals service fresh daily
- 100 discounted travel nights for you, your friends or family per year at any of our 7000+ hotels located in 119 countries and territories around the world
- Opportunities for career progression including varied experience
- Flexible rosters so you can make space for what matters most
- Free access to 3000+ learning and development courses to start your career and enhance your skills

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