
Team Leader
3 weeks ago
**Role Overview**:
To ensure our service is in line with industry standard service level agreements (SLA’s), or agreed ITG SLA’s, and that it is in line with formal agreements, client contracts, and front screens.
**Key Responsibilities**:
- Staff performance is measured and managed
- Manage key client relationships from an operational view
- Manage supplier relationships
- Contribute to strategic objectives
- Manage effective business communication
- Cultivate a positive culture and values
- Manage relevant system relationships
- Create and maintain process and policy guidelines
**Travel Planning**
- Assist clients in trip planning including airline, route and fare options as well as associated requirements such as visa and health requirements
- Research fare and rate options taking into consideration policy, preference, price and profitability.
**Reservations & Ticketing**
- Make air, hotel, and car reservations accurately both in terms of the clients request and the prevailing terms and conditions associated with each supplier
- Take a proactive approach in meeting clients travel requirements
- Stay abreast of industry developments through active participation in supplier forums, & educational sessions.
**Service Delivery**
- Answer phone calls in a friendly, timely, helpful and professional manner
**Teamwork & Communication**
- 50% of your time as Team Leader will include a ‘hands on’ approach to all clients
- 50% of the role will be to effectively manage the team.
- Support co-workers in the sharing of knowledge and the workload
- Provide market intelligence and client feedback to the business as appropriate and available.
**Skills/Knowledge**:
- Basic technical knowledge of fares and ticketing (training will be provided)
- Exceptional attention to detail
- Customer focus
- Team orientated with the ability to work autonomously and to coach and mentor other members of the team.
**Experience**:
- Previous experience as either a Retail/Leisure Travel Consultant and/or Corporate Consultant with man management skills preferred.
-
Knowledge and Process Team Leader
4 weeks ago
Melbourne Airport, Australia Team Global Express Full timeAbout the Role Team Global Express (TGE) is seeking a high calibre, experienced Knowledge & Process Team Leader to join our Service Operations team. You will have the opportunity to lead our Knowledge & Process team in order to identify, plan, design and deliver service excellence to our customers via our Service contact centres. The position is primarily...
-
Team Leader
15 hours ago
Melbourne, Victoria, Australia Xero Full timeThis is a Team Leader - Product SRE role with one of the leading companies in AU right now -- Xero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Xero **About the team** Xero's Product SRE teams will consist of dedicated world class SRE engineers, embedded into product...
-
Team Leader
4 weeks ago
Melbourne, Australia Service Stream Full timePrimary Location Melbourne, VIC Job Description Summary Service Stream are seeking a motivated Team Leader to join our Work Order Management Center based in our Collins Street office. About the Role The Team Leader plays a vital role in leading, managing and motivating the Work Order Management Centre (WoMC) on behalf of Service Stream’s...
-
Team Leader
23 hours ago
Melbourne, Victoria, Australia Country Fire Authority (CFA) Full timeThis is a Team Leader role with one of the leading companies in AU right now -- Country Fire Authority (CFA) -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Country Fire Authority (CFA) **About the Role** Are you a natural leader with a passion for managing teams and...
-
Team Leader
4 weeks ago
Melbourne, Australia Probe CX Full time**About the Role** We have an exciting opportunity for a passionate leader to coach, manage, and support a small team of Customer Service Specialists. This role is perfect for someone who is dedicated to leading and developing teams while driving business outcomes. As the Team Leader, you will be responsible for the management of team performance and...
-
Team Leader
24 hours ago
Melbourne, Australia Hive Direct Marketing Solutions Pty Ltd Full time**Who are we?** The team at Hive brings over 15 years of experience in the Sales & Marketing sector across Australia. We work directly with brands that have fantastic products, and we're looking for an experienced and driven Sales Team Leader to join us. If you have a great attitude and are ready to take on leadership, we’ll provide the tools and training...
-
Team Leader
4 weeks ago
Melbourne, Australia Accountancy Options Full timeManage a team of 15 in this growing organisation with exceptional culture - Work 3 days from the CBD office and 2 days from home - Customer, member and employee focus is the absolute priority Our client, a financial services firm in the CBD, is recruiting a Team Leader to join their ranks due to internal movements within the business. Lead this team of 15...
-
Team Leader
24 hours ago
Melbourne, Victoria, Australia Stryker Full timeThis is a Team Leader - Customer Service role with one of the leading companies in AU right now -- Stryker -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Stryker ### Job description We're looking for an experienced and passionate leader to guide and develop...
-
Team Leader
6 days ago
Melbourne, Australia Toll Group Full timeAbout Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...
-
Team Leader
4 weeks ago
Melbourne, Australia Austin Health Full timeLocation: Melbourne | Northern Metropolitan Job type: Full time Organisation: Austin Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Human Resources, Legal, Occupational Health and Safety Reference: 50739 - **Team Leader - Full time role ADO**: - ** Base rate + salary packaging + super + five weeks annual leave**: - **...
-
Team Leader
4 weeks ago
Melbourne, Australia Yooralla Full time**Job no**: 494593 **Work type**: Full - Time (Auto), Part - Time (Auto) **Location**: Eastern Melbourne, Northern Melbourne, Southern Melbourne, Western Melbourne, Various Locations, Melbourne CBD **Categories**: Psychologist **Team Leader - Specialist Behaviour Support (SBS) Practitioner** **Location**:Flexibility to work across various sites (North,...
-
Team Leader
4 weeks ago
Melbourne, Australia Western Health Full timeLocation: Melbourne | Western Metropolitan Job type: Full time Organisation: Western Health **Salary**: Salary not specified Occupation: Engineering, Facilities Management, Health and Allied Health Reference: 53438 Are you a dynamic leader with a passion for Facility Management? Are you skilled at motivating teams and ensuring operational excellence?...
-
Team Leader
4 weeks ago
Melbourne, Australia Woods & Co Recruitment Full timeSt Kilda Rd Location | Flexible Working - Lead a Fun & Enthusiastic Team | Career Progression - Immediate start available | Amazing Benefits **Woods & Co** are seeking a dynamic and experienced Team Leader to join this ever-growing financial investment firm. In this role, you will be responsible for leading and managing a team of investment professionals....
-
Team Leader
4 weeks ago
Melbourne, Australia Department of Families, Fairness and Housing Full timeTHE ROLE **Work Locations**: **Secure Care Services Units**: Young Men's Unit - Ascot Vale Road, Ascot Vale & Young Women's Unit - Bloomfield Avenue, Maribyrnong The Team Leader is responsible for the direct care, safety and support of clients in a residential unit and provides professional supervision to a team of Direct Care Workers VACCINATION...
-
Team Leader
24 hours ago
Melbourne, Australia Computershare Full time**Location**:Abbotsford Office In this position, you’ll be based in the Yarra Falls, Abbotsford office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.coM/Flex. **We give you a world of potential** We have an excellent opportunity for...
-
Operations Team Leader
4 weeks ago
Melbourne, Australia EnergyAustralia Full time**Operations Team Leader - Yallourn Power Station**: **Job no** 507678 - **Work type** Full Time Permanent - **Location** Victoria - **Categories** Operations, Engineering, Maintenance and Trades**The site and location** The Yallourn Power Station is a 1480Mw base load generating plant based in Yallourn Victoria on the traditional lands of the Gunaikurnai...
-
Team Leader
4 weeks ago
Melbourne, Australia Macquarie Group Limited Full timeDuring a dynamic phase of growth and technology-led business transformation, Macquarie’s Personal Banking Direct team are looking for an experienced Team Leader to join us and lead teams of Banking Consultants and Lending Associates within Car Loans. You will be part of a high performing leadership team looking after a large and expanding sales team. As...
-
Team Leader
4 weeks ago
Melbourne, Australia Macquarie Group Limited Full timeDuring a dynamic phase of growth and technology-led business transformation, Macquarie’s Personal Banking Direct team are looking for experienced Team Leader to join us and lead a team of Home Loan Banking Specialists. You will be part of a high performing leadership team looking after a large and expanding sales team. As a Team Leader, you will be...
-
Team Leader
4 weeks ago
Melbourne, Australia EML Full timeEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...
-
Team Leader
4 weeks ago
Melbourne, Australia Bupa Full time**About the opportunity**: We have an exciting opportunity for a Team Leader to join our Health Insurance Contact Centre within our Customer Service team. Our Contact Centres are a primary point of connection for Bupa Health Insurance customers and potential customers. Our Customer Service advisors engage in meaningful interactions via the voice channel....