Aps4 Complaints Officer

3 weeks ago

Broadmeadows, Australia Chandler Macleod Full time

**Location**
***
- Broadmeadows, Victoria**Category**
***
- Executive**Salary**
- $43.82 AUD - $43.82 AUD Hourly**Posted**
- 11-Aug-2023**Work type**
- Casual/Temp**Contact**
- Jade Donnelly**Reference**
- BH-149676**Mandatory: Australian Citizenship required to work within Federal Government**
Our Federal Government client is seeking to engage an APS6 Finance Officer for a 12-month assignment with potential extension in Geelong.
**About the Role**
The position will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries.

**Responsibilities may include but are not limited to**:

- Supporting the coordination of complaints received by the NDIA including resolving at point of entry, assessing, recording and referring as required.
- Contacting relevant stakeholders to confirm receipt of referred complaints and gather information.
- Escalating complaints in accordance with established Agency complaint handling processes.
- Contributing to record keeping activities to ensure team records are accurate and current.
- Coordinating correspondence, briefing and reporting functions to the branch as needed.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

**Key skills required for role**:

- Administration role in a fast paced environment
- Proven ability to multi task
- Experience dealing with sensitive information on a daily basis
- Sound decision making skills
- Ability to escalate matters as required
- Confident using Microsoft Office programs - Excel, Word, Outlook, Microsoft Teams
- Strong communication skills

What's on Offer?
- Position located in Geelong or Broadmeadows
- APS4 $43.82/ph + super
- Temporary contract for 12 months, with possibility to extend
- Standard Hours or work - Monday to Friday, 8:30 am till 5:00 pm

It is highly desirable that the successful applicant understand or lived experience in the field of disability.

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