Ft Security Officer

1 week ago

Wollongong, Australia Certis Security Australia Full time

Certis Security Australia is one of Australia’s leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.

**Position Purpose**:
To carry out guarding duties at guard sites in accordance with Certis Standing Orders and site instructions, in compliance with AS4421-1996 and all relevant State and/or Federal legislation.

**Workplace Health & Safety**:

- Take reasonable care for your own health and safety and the health and safety of other people in the workplace.
- Comply with health and safety policies and procedures, including the investigation and reporting of hazards and incidents to your manager.
- Comply with any reasonable instruction related to health and safety.
- Do not interfere with or misuse anything provided in the interest of health and safety.
- Understand and reinforce the requirements of HSE to keep our people safe.
- Meet company HSE requirements.

**Key Responsibilities**:

- Conduct incident investigations in a timely manner and ensure that SecurityIncident Reports are completed and submitted.
- Demonstrate knowledge and competence in the implementation ofemergency procedures.
- Promote and encourage a team approach.
- Provide a customer service approach and maintain a fair, courteous andrespectful manner in dealing with clients and customers
- Provide a high-quality security service at client locations.
- Provide excellent customer service.
- Provide protection to the public be ensuring COVID social distancing ismaintained.
- Provide security escorts as required.
- Report and record security breaches and incidents.
- Respond promptly to incidents.
- Take a problem-solving approach to conflict situations and recognise theneed to escalate situations to the manager/supervisor for attention asappropriate.

**Qualification**:
**Skills**:

- Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
- Contributing to team success - Actively participating as a member of a team to move the team toward the completion of goals.
- Innovation - Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities
- Managing conflict - Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

**Knowledge**:

- Use clear and effective communication
- Promote and encourage a team approach
- Demonstrate knowledge and competence in the implementation of emergency procedures

**Experience**:

- Previous experience in a similar role would be highly desirable

**Benefits & Culture**:

- Friendly and inclusive environment
- Growth and development are supported and promoted
- A discount program where employees, and their family members, can save at over 400 retailers Australia wide
- A well-being program that provides advice about mental, physical, and financial well-being
- An Employee Assistance Program (EAP) that is available to employees and their families
- Cultural diversity is valued and supported
- Emphasis on learning and development, where a state-of-the-art LMS is available to all employees

**Diversity Statement**:
**Certis Security Australia Master License**:
Sydney Night Patrol & Inquiry Co Pty Ltd
- NSW 400674602
- ACT 17501220
- QLD 41315
- WA SA48240
- NT 345
- SA ISL 178143
- TAS 3020

Certis Security Australia Pty Ltd
- NSW 405149073
- ACT 17501742
- QLD 3158254
- WA SA 72311
- SA ISL 235794
- VIC Z05 798 61S
- VIC Z05 798 40S
- NT 1093
- TAS 458596293

To carry out guarding duties at guard sites in accordance with Certis Standing Orders and site instructions, in compliance with AS4421-1996 and all relevant State and/or Federal legislation.

**Benefits & Culture**:

- Friendly and inclusive environment
- Growth and development are supported and promoted
- A discount program where employees, and their family members, can save at over 400 retailers Australia wide
- A well-being program that provides advice about mental, physical, and financial well-being
- An Employee Assistance Program (EAP) that is available to employees and their families
- Cultural diversity is valued and supported
- Emphasis on learning and development, where a state-of-the-art LMS is available to all employees

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