Contact Centre Team Leader
1 day ago
**Step into Leadership at I-MED Radiology**
**Role**: Contact Centre Team Leader
**Location**: Campbelltown, NSW (Hyde Parade Office)
**Start Date**: Monday, 3rd March 2025
**Hours**: Full-Time
**Lead and Inspire at I-MED Radiology**
Are you passionate about leading teams, driving performance, and creating an exceptional workplace culture? Step up as a Contact Centre Team Leader and make a real impact in Australia's leading radiology network.
In this dynamic role, you'll supervise, coach, and motivate your team to deliver exceptional service, achieving key performance outcomes and upholding I-MED's promise of comprehensive care and uncompromising quality.
**What We Offer**:
**Comprehensive Onboarding & Leadership Development**:
- Detailed induction to support your transition into the role
- 2 weeks classroom training with our dedicated Trainer and Coach, followed by 4 weeks nesting.
- Ongoing professional development to enhance your skills and leadership capabilities.
**Dynamic Leadership Opportunities**:
- Lead a team of dedicated agents with clear performance objectives and KPIs.
- Collaborate with workforce management and operational teams to drive service excellence.
**Perks of Our Campbelltown Hyde Parade Location**:
- Free on-site parking
- Easy access to public transport, including nearby bus and train stations
- Vibrant local area with shopping, dining, and coffee options within walking distance
- Modern office facilities designed for comfort and productivity
**Ongoing Support**:
- Work alongside a collaborative leadership team.
- Access to dedicated support from training, workforce management, and service excellence teams.
**Engaging Culture & Perks**:
- Monthly office events filled with fun and team bonding.
- Competitive salary packaging, prizes, and discounted health insurance.
**Key Responsibilities**:
- **Team Leadership**: Supervise, coach, and develop a team of Contact Centre agents to meet and exceed performance expectations.
- **Operational Excellence**: Oversee workforce planning, resourcing, and roster adherence to ensure service level targets are achieved.
- **Customer Service Leadership**: Drive a culture of service excellence by ensuring high-quality interactions that uphold I-MED's brand promise.
- **Continuous Improvement**: Provide recommendations to improve processes and contribute to team engagement and culture.
**What You'll Need**:
- Minimum 1 year of experience as a supervisor/team leader in a contact centre or 2 years as a 2IC, ideally in healthcare and contact centres.
- Demonstrated ability to coach and inspire others to achieve results.
- Strong customer service orientation and relationship management skills.
- Proficiency in Microsoft Office and customer management systems.
- Resilience, adaptability, and a commitment to continuous improvement.
**About Us**:
At I-MED Radiology, we're a team of 4,000+ professionals making a difference across Australia. With over 250 clinics and millions of patient procedures annually, we're dedicated to providing exceptional care.
Follow us on LinkedIn
**Important Information**:
- I-MED Radiology Network is an equal-opportunity employer committed to creating an inclusive workplace.
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