Team Manager
3 weeks ago
**Would you like to be part of an organisation that puts their people at the heart of everything they do?**
**Do you enjoy leading with purpose and delivering great customer service?**
**Are you passionate about coaching and development?**
This might be the opportunity for you
**The Role**
As a Team Manager in the **Roadside Assistance Call Centre**, you will **support**, **coach **and **develop **a team of Customer Service Representatives in delivering an exceptional member experience that focuses on high quality service, empathy & caring for the safety of our members.
You will drive and motivate your team to successfully provide a first service resolution by providing a great customer experience with a focus on keeping our customers safe and displaying empathy for the different situations they may be in.
**Your roster**
This is a permanent, full-time position, working **35 hours per week**, on a **3-week rotating roster** between the hours of **2:00pm - 10:00pm**.
**Desired Skills and Experience**:
- Strong leadership and negotiation skills
- Proven coaching and development skills coupled with an ability to articulate clearly in a plan for your team members
- Natural curiosity for and ability to translate customer insights into tangible coaching opportunities to deliver a better outcome for our members
- Demonstrated success in managing a team
- Exceptional verbal communication through all platforms, including video and interpersonal skills working with all teams including senior leadership
- Knowledge of contact centre telephony, quality and workforce planning tools
**What’s in it for you?**
To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including but not limited to:
- Free Roadside Assistance - for 2 vehicles covered under our Complete Care (valued at $410)
- Discounts on NRMA Insurance
- 5 weeks annual leave for shift workers
- Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
- ‘ME” day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year.
**About The NRMA**
- The NRMA is committed to achieving equal opportunities for all through inclusion, diversity and flexibility. All qualified applicants including minorities, LGBTQIA identifying individuals, Aboriginal and Torres Strait Islander Peoples and those identifying with a disability are encouraged to apply._
-
Team Leader
3 weeks ago
Gosford, Australia Ablepoint Australia Full timeAblepoint Australia provides an exceptional level of service to NDIS participants and we are seeking fun-loving individuals (female preferred) to join our team and be involved in our community of NDIS participants and assist them in thriving to achieve their goals. We are looking for a team player and organized Team Leader ready to take the next step in...
-
Maintenance Team Leader
7 months ago
Gosford, Australia Baptistcare WA Full timeMaintenance Team Leader - Residential Aged Care 495992 Gosford, NSW, Australia, 2250 Permanent Full-Time Permanent Full Time Position Increase your take home pay with Salary Packaging (claim up to $18,550 tax free salary) conditions apply Based at our Orana Centre & Bouddi Place in Point Clare **About your new role**: The Maintenance Team Leader will...
-
Team Leader
8 months ago
Gosford, Australia Ablepoint Australia Full timeAblepoint Australia provides an exceptional level of service to NDIS participants and we are seeking fun-loving individuals (female preferred) to join our team and be involved in our community of NDIS participants and assist them in thriving to achieve their goals. We are looking for team player and organized Team Leader ready to take the next step in their...
-
Maintenance Team Leader
7 months ago
Gosford, Australia BaptistCare Full time**Permanent Full Time Position**: - **Increase your take home pay with **Salary Packaging** (claim up to $18,550 tax free salary) **conditions apply - **Based at our Orana Centre & Bouddi Place in Point Clare** **About your new role**: The Maintenance Team Leader will provide quality property support and maintenance services under limited supervision. You...
-
Production Team Leader
6 days ago
Gosford, Australia One Group Pty Ltd Full time**Afternoon Production Team Leader - FMCG - Ongoing Role - Market Leader - Central Coast** Our client is seeking a responsible and dedicated individual to assist in the managing of production crew output, behavior, and accuracy as well as ensuring staff are complying with quality control compliance and standards. - Managing breaks and rotating duties...
-
Team Leader
3 months ago
Gosford, Australia Regional Youth Support Services Full time**Team Leader - Casework** **Location**: Regional Youth Support Services - Central Coast, NSW **Employment Type**: Full-Time **Salary**: SCHADS Award Level 5 **About Us**: Regional Youth Support Services (RYSS) is a dynamic, community-focused organisation dedicated to supporting vulnerable young people across the Central Coast. We deliver targeted early...
-
Team Lead, Service Delivery
3 days ago
Gosford, Australia TTEC Full timeTeam Lead, Service Delivery At TTEC, we're all about the Human Experience. Elevated. As a Sales Service Delivery Team Lead in Gosford you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Do you have a passion for leading,...
-
Grounds Maintenance Team Member
8 months ago
Gosford, Australia City FM Australia Full timeCity FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners. THE OPPORTUNITY **Your key responsibilities will include**: - Perform Landscaping services to a number of sites including mowing, edging, sweeping/blowing,...
-
Team Leader
7 months ago
Gosford, Australia CatholicCare Diocese Of Broken Bay Full time**Salary PLUS Salary Packaging PLUS Annual Leave Loading**: - ** $1000 Sign on Bonus**: - ** Supportive Team Environment** **About the role** CatholicCare Diocese of Broken Bay is developing a new Supported Independent Living (SIL) program in Point Frederick, Central Coast. This program will provide quality care and services to residents. As a Team...
-
Team Leader Strategy and Partnerships
6 days ago
Gosford, Australia NSW Government -Local Land Services Full time**Full-time temporary role up to June 2027**: - **Location - Penrith** **or Gosford, NSW as part of the Greater Sydney LLS region**: - **Starting Salary of $113,343.00 + super** **About us** Local Land Services (LLS)?is an Executive Agency of the Department of Regional New South Wales. It provides quality, customer-focused services to landholders and the...
-
Customer Care Team Member
7 months ago
Gosford, Australia McMillan Shakespeare Group Full timeCustomer Care Team Member Job Description Summary Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, the first participant was signed up in October 2016 and since then have rapidly grown to become one of Australia's leading experts in...
-
Team Leader
2 days ago
Gosford, Australia Employment Plus AU Full timeNumber of Positions Available: 1 - Start your career with The Salvation Army today! - We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. - ABOUT US - The Salvation Army is one of Australia’s...
-
Customer Care Team Member
2 weeks ago
Gosford, Australia McMillan Shakespeare Full timeAbout Plan Tracker As a rapidly-growing industry leader, Plan Tracker is passionate about building confidence to choose, self-direct and thrive in life - for both our valued NDIS customers and our growing team. As a nationally registered Plan Manager, we’re dedicated to simplifying the NDIS by providing tools, services and education to participants,...
-
Children Program Team Leader
8 months ago
Gosford, Australia Bricks 4 Kidz Full time**At BRICKS 4 KIDZ we provide Extraordinary Programs for Kids to Build Unique Creations and have BRICK-Loads of Fun using LEGO® Bricks!** We Are Hiring LEGO Instructors! Do you love LEGO and enjoy working with creative and happy kids? We are hiring AWESOME team leaders to run our workshops! We are looking for outgoing and energetic people with experience...
-
Family Time Team Leader
1 month ago
Gosford, Australia NSW Department of Communities and Justice Full timeDivision: Northern CPPYJ- Location: Gosford, NSW, AU, 2250 Wyong, NSW, AU, 2259- Req ID: 71208**Family Time Team Leader** **Central Coast** **_Positions for this role will be commencing February 2025 onwards._** **_You will be contacted in January 2025_** **Location -Central Coast (Gosford & Wyong)** **Employment type - Temporary Full-Time - up to 30...
-
Duty Manager/assistant Manager
3 days ago
Gosford, Australia Drifter's Wharf Full timeCentral Coasts premier hospitality venue is looking for a Duty Manager's & Assistant Manager to join our leadership team. This is a great role for a Hospitality pro to use their skills to lead a team of personality plus professionals. This is a venue when no shift is the same. It will move from fine dining functions to lively bar vibes and you will be at...
-
Ecological Restoration Team Leader
3 weeks ago
Gosford, Australia Total Earth Care Full timeTotal Earth Care is your “one-stop environmental shop” that provides environmental & civil planning, management, and on-ground solutions. Since our incorporation in 1991, we have pioneered ecological restoration and environmental rehabilitation techniques in the Sydney region and have grown to become a multi-disciplinary company providing a range of...
-
Garden Maintenance Team Leader
7 months ago
Gosford, Australia Skyline Full time**About the Role**: Take the next step in your career and join an industry leader in the landscape maintenance industry. We have a new opportunity available for a Garden Maintenance Team Leader to join our team working in... **Hourly rates are dependent on experience.** **Responsibilities**: - Perform landscape maintenance activities as required on-site,...
-
Property Manager
1 week ago
Gosford, Australia Recruit and Consult Full time$65,000 + super - Scope for progression within the team or company - A well supported, process driven and tech savvy business This established real estate group has multiple arms to its success from commercial and residential portfolio management to project sales, residential sales and finance. With multiple offices in key Central Coast locations they truly...
-
Care Manager
3 days ago
Gosford, Australia myHomecare Full time**Turn caring into a career with the myHomecare Group.** Care Manager Gosford PPT - Monday to Friday We are looking for a passionate and dedicated Care Manager with a desire to make a difference. - Play an important role with a company who cares. - Competitive salary with benefits & perks. - Develop your career and find new opportunities with the leading...