Medical Receptionist

**About Denistone 52 ENT**

Denistone 52 ENT is a longstanding multi-surgeon ENT practice located in Eastwood, adjacent to Ryde Hospital. We are a friendly team of support staff and 5 ENT surgeons looking to expand our team.
- Immediate start
- Small and supportive team
- Varied and diverse role
- Stable and secured job
- Parking onsite

**About the role**

Your role is to work within the reception team ensuring that each and every day runs efficiently and smoothly for the doctors through your time management and organisational skills, productivity and meticulous attention to detail. You will also provide an admirable level of customer service skills and care to patients on the phone and face-to-face.

We are looking for a kind, compassionate and caring Medical Receptionist to join our busy specialist practice on a Part Time basis. The role is for approximately 16-24hrs per week with hours varying between 7.30am - 6.30pm on clinic days. Must be flexible to cover sick leave and holidays

The applicant must have some experience working in a medical practice.

**Tasks and Responsibilities**
- Schedule patients’ appointments
- Manage and prepare patients’ files
- Ad-hoc administrative duties
- At all times maintain confidentiality of patient personal and financial information
- Answering phone calls in a friendly and helpful manner
- Accurately record patient details and messages
- Sterilisation of medical equipment (training provided)
- Stock ordering and management
- Liaise with hospitals, other medical practices and allied health professionals as required
- Efficient management of all patient data, procedures, clinical files, correspondence, accounts and patient bookings
- Provide information to patients on practice services and fees
- Management of patient invoicing and receipting of consultations
- Completion of end of day reconciliations (eftpos, credit card and cash)
- Coordinate surgery admission and hospital paperwork

**Your Skills and Knowledge**
- Previous experience as a Medical Receptionist in a medical environment
- You are passionate about providing an exceptional level of customer service
- Compassionate, empathetic and warm disposition
- A high standard of work ethic - self-motivated, pro-active, takes pride in work as well as meticulous in nature
- Knowledge of Medicare and Health Fund billing an advantage
- Able to work well independently and under pressure
- Have the ability to connect and interact with people of all ages, background and personalities
- Enjoy being part of a professional, happy and highly focused team
- Must have at least 2 years relevant experience as a medical receptionist
- Excellent communication skills (verbal and written)
- Professional telephone etiquette
- High attention to detail with the ability to multitask
- Experience using Genie software will be highly regarded

**Job Types**: Part-time, Permanent

**Salary**: $28.00 - $38.00 per hour

Expected hours: 30 - 32 per week

Schedule:

- No weekends
- Rotating roster

Application Question(s):

- What medical software have you used in your previous/current job?

**Experience**:

- Medical admin: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person