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Product Health Specalist

4 months ago

Hunter Valley, Australia WesTrac Full time

At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More._

**About the role**

WesTrac has a fantastic career opportunity for an energetic and driven Product Health Specialist to join our team based at Mt Thorley or Tomago.

Reporting to the Fleet Performance Manager, the Product Health Specialist is responsible for managing product problem resolution in relation to service, engineering, and machine operational performance.

The Product Health Specialist is the conduit between our Mining Support teams and Caterpillar’s Product Groups to ensure that product problems and machine performance is managed in accordance with customer and company expectations.

**Key Responsibilities**
- Lead and own WesTrac Product Support strategy for the relevant products
- Building and maintaining strong relationships with internal and external stakeholders,
- Provide high quality information and guidance on technical issues and/or problems as required,
- Project management product improvement initiatives
- Review and investigate technical product issues and provide recommendations for timely solutions
- Provide guidance and assistance to frontline Mining Support teams onRoot Cause Analysis (RCA) testing on failed product components and Machine Audits against Cat specifications to ensure machine performance issues are resolved
- Utilise proactive Condition Monitoring tools including Scheduled Oil Samples (SOS), electronic data, machine inspections, site conditions and repair history to make the relevant maintenance and operational practice recommendations to increase product health and reliability

**Skills & Experience**
- Mechanical Trade / Post Trade CAT dealer experience
- High level of customer service skills with the ability to build and maintain successful working relationships
- Demonstrated analytical and problem-solving skills to effectively resolve issues
- Excellent communication skills (verbal, written and interpersonal)
- Knowledge and experience of CAT Diagnostic tools and CAT Information systems is highly desirable

**Benefits**
- Competitive remuneration
- Job security and serious potential for advancement
- Refer a friend program - work alongside your mates and receive up to $3000
- Annual Remuneration and performance review
- Fitness Passport for the whole family
- Income protection with 24/7 coverage
- 12 weeks paid parental leave
- Online Learning Library to support your continued development
- Opportunities for progression with pathways to field services, sales and leadership roles
- Dealership network with opportunities for short term or permanent transfers
- Salary Packaging + Novated leases
- Ability to purchase additional annual leave

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.

For further information regarding this role, please contact our Recruitment team on 1300 797 028. Job number: 883967.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
- At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture._