Customer Service Representative

5 months ago

North Sydney, Australia Galderma Full time

With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermo-cosmetics, and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body’s largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we’re in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

We are seeking a passionate and dedicated Customer Engagement Specialist to join our team. As a Customer Engagement professional, you will play a pivotal role in building and maintaining strong relationships with our valued customers ensuring accurate and timely dispatch of all orders to maintain an efficient sales process.

Key Responsibilities- Follow up on customer queries and communicate any delivery delays to BDMs and customers.- Maintain a register for order and delivery issues, ensuring proper processing.- Liaise with customers to gather necessary information for setting up new accounts promptly.- Conduct yearly account verifications to ensure accuracy of account details.- Ensure accurate entry of orders in both CRM and ERP systems, verifying quantities and pricing.- Monitor daily order dispatch, coordinating with logistics, warehouses, and couriers for timely delivery.- Provide assistance and support to customers using the online ordering system when required.- Collaborate with customers and BDMs for credit and return processes.- Ensure returned orders are in sellable conditions and coordinate with 3PL warehouses for timely product return evaluation forms.

Skills & Qualifications- Minimum 2 years proven experience in a customer-facing role, preferably in the pharmaceutical or healthcare industry.- Strong interpersonal, communication, and negotiation skills.- Ability to quickly grasp technical information and convey it effectively to customers.What we offer in return

We are committed to providing a competitive and attractive salary package along with addition benefits such as:
- Professional development, offering opportunities for training, education, and career advancement.- Employee recognition and rewards.- Health and wellness benefits.- State of the art office and excellent culture.- We plan to set you up for success.

You will also be working for an organisation that embraces diversity & inclusion. We believe we deliver better outcomes by reflecting the perspectives of our diverse customer base.

Next Steps-
- The next step is a virtual or face to face conversation with the hiring manager.- The final step is a panel conversation face to face with the extended team. Here you will be asked to complete a psychometric test.

Our people make a difference.

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

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