Advertising Client Success

5 months ago

Sydney, Australia Microsoft Full time

#MicrosoftAdvertising - empowers the largest advertisers around the world to reach their maximum potential through paid digital marketing, native and retail solutions on the Microsoft Advertising platform. We are seeking a top performing Microsoft Advertising Account Manager with digital paid media advertising experience who can drive revenue and increase client satisfaction by owning the day-to-day client management and driving campaign-level budget upsell and optimization opportunities that align to ROI goals of client and drive incremental revenue.

The Microsoft Advertising Account Manager is a core member of the account team focused on driving data-driven optimizations aligned with client needs, executing campaigns, and delivering collaboration partnerships, support team/resource utilization, and consistent excellence in execution of core tasks, account transitions, and client account health.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

**Responsibilities**:

- Shared culture of diversity and respect: Continue to create deep connections within our communities, focus on increasing representation, retaining and growing our current team members, while fostering awareness and growth through an inclusive environment.
- Client relationships and account health: Own the day-to-day management for newly onboarded & existing clients. Flawless execution of campaigns. Coordination with internal resources for execution of core tasks. Awareness and understanding of all required billing and compliance requirements. Contribute to quality and actionable Client Plan.
- Pursue optimizations to deliver quota expectations: Analyze and share data insights to influence client optimization strategies to drive campaign-level budget upsell and optimization opportunities that align to ROI goals of client and drive incremental revenue. Leverage internal tool client tactics to inform and prioritize upsells and optimizations, seeking to drive swift implementation. Drive tactic improvement by providing thoughtful feedback to make opportunities more relevant to client goals. Leverage self-serve tools and community forums to deliver insights for non-Insights enabled clients.
- Fluent advocate of the Microsoft Advertising: Educate clients on how the Microsoft Advertising platform and existing features help them to reach their business goals and execute on budgets. Ensure regular client engagement with the Microsoft Advertising platform and aim to reduce client reliance on AM for routine tasks. Utilize all available readiness and insights to ensure you are a fluent advocate of the Microsoft Advertising and One Microsoft story. Develop and demonstrate an intermediate to expert level knowledge of emerging products/features, including AI services, search, and non-search offerings.
- Collaborative and high-performing account team: Ensure timely and proactive management of client escalations by effectively leveraging Account Executive and internal partner network to resolve day-to-day technical and account escalations and revenue blockers. Partner with account team to submit actionable feedback on product, tools, and processes through relevant channels.

**Qualifications**:

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