Duty Manager

2 weeks ago

Melbourne, Australia Avis Budget Group Full time

We are looking for our next Duty Manager, to drive our team and locations to new heights, whilst delivering great experiences to our valued customers. You’ll oversee all activities at our rental location and ensure we’re running smoothly and profitably with satisfied customers and employees alike.

**About The Role**

In this role you will be responsible for the vehicle service operation. This includes the wash bay, shuttle drivers and valet staff. The key responsibility of this role to ensure that it functions effectively and efficiently to maximise profitability while maintaining the highest level of service. 

**What you’ll do**
- Lead, manage and coach staff and foster a harmonious team environment
- Ensure that vehicles for rent meet company standards for cleanliness, mechanical/body condition and roadworthiness
- Ensure that returned vehicles are checked for body damage and report where necessary
- Ensure that fuel deliveries are handled in accordance with company procedures and relevant health and safety procedures and legislation.
- Ensure adequate materials are maintained at all times to meet operating and safety requirements
- Participate in the interview and selection process for new staff
- Be flexible to work a seven-day rotating roster
- Preparation of staff rosters and processing of weekly payroll data
- Preparation of daily and weekly reports
- Have a working knowledge of work place health and safety legislation and promote a safe work environment at all times

**Perks you’ll get**
- **Salary** **+ bonus +** **use of fleet vehicle**:

- **Wellbeing programme** incl. **life insurance** + **discounted health insurance** + **superannuation** options
- Access to **Perkbox** **- discounts and offers** with hundreds of retailers and big brands, including on **cinema tickets**, **fitness classes**, **shopping discounts** and much more
- Employee discounts on **car rental** across Avis Budget Group
- Employee Assistance Programme **(EAP)** provided by Converge - 24/7 support for your mental health and wellbeing

**What we’re looking for**
- Previous experience in a supervisory or leadership role with the ability to lead and effectively manage and coach employees is essential.
- Customer service focus and experience within a service or similar environment
- Strong sense of duty and responsibility.
- Excellent communication skills.
- Confident with Microsoft Office - Excel, Word, Outlook
- Initiative, confident problem solving and decision making skills.
- Full driver’s licence.
- An understanding of Equal Employment Opportunity and Occupational Health and Safety.   

**Who We Are: **

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. 

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. 

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. 

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

**Benefits**:

- Employee discount
- Health insurance

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability

Licence/Certification:

- Full Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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