Operations Controller

2 weeks ago

Mascot, Australia Rex (Regional Express) Full time

**Pel Air is recruiting for the full-time position of Operations Controller, located at Pel-Air Head Office in Mascot, NSW.**
- Reporting:_

Reporting to the Operations Manager, the Pel-Air Operations Controller plans, coordinates and monitors all charter (and some non-charter) flights and provides a central communication point for day to day operations.

The applicant should be highly motivated and have excellent interpersonal skills, the ability to multi-task and problem solve and be able to work as part of a team in a challenging environment. The Operations Controller position is a multi-faceted, full-time shift work role and involves the ability to be on call on weekends and as required on other days.
- Position Responsibilities:_
- Oversee all Pel-Air Aviation daily operations and provide flight following for all flights.
- Working on a rotating roster to include on-call & specific duties when rostered to work on weekends.
- Oversee the travel and accommodation arrangements of the crew on duty and training.
- Update operational computer systems as required, including planning and building crew rosters.
- Liaise with handling agents, fuel agents and other parties to provide accurate information on all flights.
- Monitor flights for On Time Performance and reporting any delay reasons.
- Coordinate any disruptions with other Operations personnel. Formulate and action disruption plans. Liaise with other departments and affected ports to minimise disruptions to passengers.
- In the event of an emergency; initiate the company response plan and carry out duties as requested by the Pel-Air Aviation Emergency Response Team.
- Co-ordinate and assist Rex Group mainline operations centre staff as required.
- Assess feasibility of aircraft and flight schedule against client requirement and provide commercial quotation function to charter requests.
- Manage crew fatigue in accordance with Pel-Air FRMS.
- Carry out such duties as directed by the Operations Manager to assist in the day to day running of the Operations Centre.
- Key Selection Criteria:_
- Able to work well independently and within a team environment
- Ability to work shift work, including weekends
- Problem solving skills and high level of work accuracy
- Ability to maintain efficiency under pressure
- Commercial acumen and high level of customer service
- High level of organisation skills with ability to prioritise
- Computer literacy of a high degree and familiarity with Microsoft Office Suite
- Superior communication skills, both written and spoken
- Previous experience in Airline or Charter Operations preferable

**Conditions**:
**To Apply**:

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