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Customer Experience Officer

4 months ago

Windsor, Australia Hawkesbury City Council Full time

**Closing date**: 09/07/2023 11:59 PM AUS Eastern Standard Time**Location**: Hawkesbury City Council - 366 George Street, Windsor NSW 2756**Department**: Business Transformation and Customer Experience**Compensation**: Hourly AUD $32 - $32**Employment type**: Casual**Customer Experience Officer**
- Be passionate. Be progressive. Hawkesbury City Council._
- **$32p/hr + casual loading + super**:

- **Varied role at multiple council locations**

Become part of this great opportunity to join an organisation that is committed to building high performing teams, who work together to deliver outcomes for the community through innovation and best practice. We are passionate about enthusiastic and like-minded people joining us on our journey.

**The Role**

The purpose of the role is to deliver a strong customer service experience and assist Council by handling internal and external customer enquiries. This role includes providing administrative, record keeping, accounting duties associated with the operation of the Council services including but not limited to:

- Customer Service Counter & Contact Centre
- Hawkesbury Waste Facility
- Visitor Information Centre
- Recovery Centres
- Other Council events and services as directed

**About You**

We are looking for a highly motivated individual who has good communication skills, listens attentively, is organised and adaptive, results orientated with a flexible approach to problem solving, and someone who enjoys engaging with their team and maintaining constructive and collaborative relationships.

**Essential Criteria**
- Previous experience cashiering, including end of day reconciliations of money and EFTPOS transactions
- Able to handle customer complaints effectively and efficiently

**Your Benefits**

Working with Hawkesbury City Council will benefit you by offering a great working environment with training and development opportunities, reward and recognition program, social club, flu vaccinations, and other great initiatives.

An attractive salary will be negotiated with the successful applicant commensurate with qualification, skills and experience.

**Applications close Sunday 9 July 2023**

Applicants who do not address the selection criteria may not be considered for this position.

Please note that the canvassing of Councillors in relation to these matters will automatically disqualify the applicant from this process.