Retail Store Manager

3 weeks ago

Brisbane, Australia City Venue Management Pty Ltd Full time

Silk Laundry was born in 2015 from a desire to explore the intersection of natural fibres, quality construction & conscious living.

Our brand’s purpose; “to create modern luxury for conscious living”.

We are a fast-growing emerging fashion brand with a strong presence in the Australian market. With five current stores and two in the pipeline, we are expanding and have our sights set on international markets.

Our unique brand proposition, a commitment to continually improving our environmental impact and use of our voice for just causes, are all positive contributors to our culture and success.

**About The Role**:
We are looking for a Boutique Manager who will be the ultimate leader and brand ambassador within their community. They will have an influential part in building and developing an exceptional team that consistently provides beautiful client experiences with a difference whilst ensuring that the boutique exceeds defined performance targets. The Boutique Manager should be passionate about creating a client service-oriented environment and coaching and mentoring diverse leaders.

**A day in the life of**:

- Represent Silk in the market, developing the client base through community involvement, partnerships with local high-profile people and businesses.
- Drive the innovation journey of transferring Silk boutiques into Silk customer experience hubs.
- Running social events and activating your customer base
- Create an engaging and natural approach when building lasting customer relationships - repeat visitors are at the heart of measuring our success.
- Coach and always inspire boutique staff to deliver an elevated client experience.
- Foster a positive working environment and create a culture of feedback, encouraging mutual respect and teamwork.
- Hire, train, and develop store employee's productivity and performance.
- The ability to drive sales and achieve KPI’s.
- Visual Merchandising
- Be confident in styling and suggesting outfit options to all customers.
- Providing excellent customer service
- Stock management and store operations
- Planning and Managing rosters

**What you need to succeed**:

- Experience in a leadership position in retail, sales or service environments with clientele would be beneficial.
- Luxury fashion retail experience advantageous
- Commercial awareness of latest luxury fashion trends
- A communication guru who can connect with all types of people.
- Exposure implementing an Omnichannel customer experience.
- Someone who is a positive and critical thinker, always looking to improve and expand on what we are doing.
- An inspiring leader who has the ability to motivate and develop a team.
- A person who is able to adapt and influence others to do the same.
- Creativity and innovation by testing, learning and taking new risks.
- Excellent verbal and written communication skills
- Energic and intrinsically motivated
- Strong initiative and an eye for detail

**Our Benefits**:

- A supportive team and brand culture.
- Generous employee discounts, pre-order programs and clothing allowances.
- In house Training and development programs to empower you to be your best self.
- We appreciate our hard-working teams; however, a healthy work life balance is one in which we actively promote our wellness benefits. This includes an Employee Assistance Program and other perks to support your physical, mental, and social wellbeing.
- Great opportunity to excel in your career and grow within the company.

**Where to from here**:
If you believe you can contribute to the Silk Laundry family in a positive way, we would love to hear from you.

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