Fraud Officer

Bring your passion for customer service and help us achieve Westpac Vision
- Unique opportunity to join the Financial Crime and Fraud Prevention team based in Parramatta
- Full-time, 12-month fixed term position with the views of becoming permanent

**How will I help?**

As the Fraud & Scam Officer, you will be working within the Financial Crime and Fraud Prevention team. You will be reporting to the Online Team Manager and be responsible for reviewing and investigation suspicious activity conducted via a range of payment methods.

Furthermore, this is a contact centre position where you will focus on best servicing our clients by using both systems and processes efficiently and accurately within agreed service levels.

Some of your responsibilities are:

- Assisting vulnerable customers who are victims of Fraud or Scams
- Build strong working relations with wider teams within Financial Crime and Fraud Prevention
- Liaise with our internal Investigations teams on complex cases and escalate matters of concern

**The role operates on a rotational shift roster. To be successful in this role, you’ll be required to work across our operating hours of Monday to Sunday 24/7. Penalty rates apply**

**What is in it for me?**

In a word, lots As well as job flexibility and the financial benefits for being part of the Westpac team (like special banking, wealth, and insurance offers) you will be paid well, and trained so your career can grow as you do. You will also be encouraged to take part in our fun community projects as a paid volunteer. Importantly you will play a significant role in the future of a business that has been around for 200 years. Other benefits include but are not limited to:

- Comprehensive and structured training provided from day one to ensure your success in the role
- Whilst on training, you'll be based in our amazing offices in Parramatta Square. Flexibility to work hybrid will be offered post training and depending on performance.
- Your success will be rewarded, and your development will be encouraged

**What do I need?**

Ideally you will have excellent customer service experience and worked in a phone-based or call centre environment. We are looking for individuals that have great empathy and positive attitude to be able to support and guide our customers in their time of need.

You will have excellent time management skills, ability to work in a structured environment & be adaptable to change.

**What’s it like to work there?**

We aim to provide one big, supportive team of people working to achieve our purpose of creating better futures together. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?**

**Do you need reasonable adjustments during the recruitment process?**

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.