Current jobs related to Cx Specialist - Sydney - DLL

  • Insurance Sales and Service Representative

    4 days ago

    Sydney, New South Wales, Australia Tenacity CX Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales and Service Specialist to join our team at Tenacity CX. As a key member of our team, you will be responsible for engaging with new and existing members regarding Private Insurance services, providing exceptional service experiences, and working towards weekly KPIs.Key...

  • Zoom Cx

    3 months ago

    Sydney, Australia Hatch Full time

    ** This role is at Zoom (not for Hatch)** Hatch is supporting Zoom to find a great Zoom CX - Sales Specialist, ANZ to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Zoom. **About the role at Zoom** We...

  • Zoom Cx Sales Specialist, Anz

    4 months ago

    Sydney, Australia Zoom Full time

    We are seeking a talented individual **Zoom CX - Sales Specialist, ANZ **with a deep specialized experience in Customer Experience (CCaaS) sales, understanding of the industry and CX market, and has the ability to partner with direct sales account executives to work with Zoom customers to help them transform the customer experience they deliver to their...

  • Sales and Service Representative

    1 day ago

    Sydney, New South Wales, Australia Tenacity CX Full time

    Job Opportunity at Tenacity CXWe are seeking a highly motivated and customer-focused Sales and Service Specialist to join our team at Tenacity CX. As a leading recruitment and consulting solutions provider, we are committed to delivering exceptional customer experiences in the Customer Experience and Contact Centre industry.This full-time role offers a...

  • CX Sales Specialist, ANZ

    1 week ago

    Sydney, New South Wales, Australia Zoom Full time

    About the RoleWe are seeking a highly skilled CX Sales Specialist to join our team in Melbourne or Sydney. As a key member of our sales team, you will be responsible for growing adoption and deployment of Zoom Contact Center (CCaaS), Zoom Virtual Agent, and Zoom Engagement Management capabilities (WFO/WFM) across current and new customers.Key...

  • IT Infrastructure Implementation Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Live CX Full time

    About the Business and Position Overview:At Live CX, we are passionate about driving innovation through technology and delivering exceptional service to our clients.We are a leading Managed Service Provider, offering comprehensive solutions across Managed IT, Networking, Cloud Services, Cybersecurity, and more.Our commitment to delivering cutting-edge...

  • Zoom Cx

    4 months ago

    Sydney, Australia Zoom Full time

    We are seeking a talented individual **Zoom CX - Sales Specialist, ANZ **with a deep specialized experience in Customer Experience (CCaaS) sales, understanding of the industry and CX market, and has the ability to partner with direct sales account executives to work with Zoom customers to help them transform the customer experience they deliver to their...

  • Zoom Cx

    4 months ago

    Sydney, Australia Zoom Video Communications, Inc. Full time

    We are seeking a talented individual **Zoom CX - Sales Specialist** with a deep specialized experience in Customer Experience (CCaaS) sales, understanding of the industry and CX market, and has the ability to partner with direct sales account executives to work with Zoom customers to help them transform the customer experience they deliver to their...

  • Zoom Cx

    3 months ago

    Sydney, Australia Zoom Full time

    We are seeking a talented individual **Zoom CX - Sales Specialist** with a deep specialized experience in Customer Experience (CCaaS) sales, understanding of the industry and CX market, and has the ability to partner with direct sales account executives to work with Zoom customers to help them transform the customer experience they deliver to their...

  • Channel Account Manager

    2 days ago

    Sydney, New South Wales, Australia Zoom Full time

    About the RoleWe are seeking a talented Channel Account Manager with deep specialized experience in Customer Experience (CX) to join our dynamic team at Zoom.Key ResponsibilitiesIdentify, recruit, onboard, and nurture CX specialized partners throughout Australia and New Zealand.Execute effective partner plans designed to deliver mindshare with partner sales...

  • Campaign/CX Specialist

    2 months ago

    Sydney, Australia ReadyTech Full time

    Apply now Share About us:Making a meaningful...

  • Channel Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Zoom Full time

    About the RoleWe are seeking a talented Channel Account Manager with deep specialized experience in Customer Experience (CCaaS). This person will have an in-depth knowledge and understanding of the industry and CX market. The ideal candidate will have deep experience in onboarding and leading partners specializing in Customer Experience sales.Key...

  • Customer Experience Specialist

    4 months ago

    Sydney, Australia Infosys Singapore & Australia Full time

    Infosys Consulting is the management consulting arm of the global technology company, Infosys Limited. Infosys Consulting operates globally and currently has over 6,000 employees with offices in 18 countries across the Americas, Asia Pacific, and Europe. We have been on a tremendous growth journey in the Asia-Pacific region over the past couple of years and...

  • Insurance Sales and Service Representative

    7 days ago

    Sydney, New South Wales, Australia Tenacity CX Full time

    About the RoleTenacity CX is seeking a highly motivated Sales and Service Specialist to join our team in Sydney CBD. As a key member of our team, you will be responsible for engaging with new and existing members regarding Private Insurance services.Key ResponsibilitiesEngage with new and existing members to understand their needs and provide exceptional...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Tenacity CX Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Tenacity CX. As a Client Service Specialist, you will be responsible for making outbound calls to existing business customers to educate them on the benefits of our business rewards program.Key ResponsibilitiesMake outbound calls to existing business customers...

  • Cx Programme Manager

    3 months ago

    Sydney, Australia HelloFresh Full time

    As a highly cross functional role, our CX Programme Manager for our HelloFresh market offering, you will sit between our customer care and product teams to proactively advocate for customer centricity and communication clarity across all steps of the HelloFresh customer journey, whilst you actively hold cross functional teams accountable when making our...

  • Customer Service Representative

    1 day ago

    Sydney, New South Wales, Australia Tenacity CX Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Member Services team at Tenacity CX, a leading Australian Health Insurance provider.As a Customer Service Specialist, you will be responsible for managing inbound calls and emails from existing members, delivering superior service, and adhering to complex compliance...

  • Head of Cx Sales, Apj

    4 months ago

    Sydney, Australia Zoom Full time

    **What you can expect** As our Head of CX Sales, APJ, you’ll play a crucial role in accelerating our growth. You will work closely with customers, partners and other Zoomies across the organization. You will be responsible for hiring, enabling, and managing a team of Zoom CX Sales Specialists. You will collaborate with other sales and channel leaders in...

  • Customer Service Representative

    10 hours ago

    Sydney, New South Wales, Australia Tenacity CX Full time

    Job Opportunity at Tenacity CXWe are seeking a skilled Customer Service Specialist to join our Member Services team at a leading Australian Health Insurance provider in Sydney CBD.What We Offer:A premium brand that values its people and customersSupportive and structured training for career growthGenuine career progression prospects within a growing...

  • Customer Service Specialist

    3 months ago

    Sydney, Australia Tenacity CX Full time

    Job description Tenacity CX have partnered with a leading Australian Health Insurance provider located in Sydney CBD & are seeking solution focused, customer centric individuals do join their Member Services team.What they have to offer Work for a Premium Brand that truly value both their people and customers Supportive and structured...

Cx Specialist

4 months ago

Sydney, Australia DLL Full time

**CX Specialist**
An exciting new permanent opportunity has become available within the ANZ DLL team for a CX Specialist. This role aims to exceed the end-to-end needs of our partners and customers and offer an amazing customer experience when doing business with DLL. DLL is looking to accelerate its speed of change to enhance the customer experience via a more effective delivery model, increasing our competitiveness, and positioning DLL for continued success in a rapidly changing marketplace. The role will have a strong customer focus and will aim to further improve the speed, quality, and ease of doing business.

This role supports the ANZ Transformation Team with the collection and analysis of partner/customer feedback and behavioural data, to support best in class customer experiences and identify opportunities and solutions that deliver measurable improvements across DLL. You will represent our partners and customers when taking a comprehensive look at our existing processes and touchpoints with the ambition to simplify, and to act as the business consultant and SME for our customers and CX strategy across improvement projects. You will engage in a cross-functional ecosystem (Digital Lead, Delivery Managers, Product Owners, Marketing, Operational Excellence & Global CX team) to ensure the successful execution of the CX strategy of the ANZ Business. This role will be based in Sydney and will include flexible working arrangements.

Find out more here about how you can unleash your full potential at DLL.
**Day to day**:

- Develop a regional CX strategy and translate it into concrete goals, plans and deliverables of the change agenda of ANZ.
- Partner and liaise with global CI/ CX functions to ensure global alignment of ANZ CX initiatives and strategy.
- Keep up-to-date with market trends and develop CX initiatives that support new product development and service models.
- Report insights to findings to broader business to align to overall CX strategy.
- Conduct current state journey interviews, analyse the journey data, and facilitate future design workshops to co-design the futures state for key partner and customer segments.
- Build & mature closed-loop process for all feedback collected to operationalise the voice of the customer.
- Be responsible for partnering with our partners and customers in creating and validating the designs and ideas for improving the touchpoints in their journey.
- Coach & support DLL teams in their journey mapping, journey analysis, journey design and channel improvement efforts.
- Act as the key Voice of the Customer contact for Global Digital Interaction specialists, Regional CX Leads and Regional Product Owners.
- Utilise data management tools to establish a continuous stream of data to monitor, analyse and report out on key CX metrics.
- Streamline data requirements & information flows to combine operational and CX data.
- Co-design, create and monitor dashboards, reports, and data visualisations to:

- identify key trends and outliers,
- track impact of improvement efforts,
- inform data-based decision making
- Own NPS and CES reporting for ANZ Business.

**All members enjoy**
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
- Click this link for an overview of all the benefits in your region.

“We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”
**Essentials**
- University Degree in relevant domain, and / or 3-5 years of experience within CX department or environment.
- Proficient in User Research, Journey Mapping & Future State Design.
- Proficient in Design Thinking.
- Good consulting, coaching, presentation, analytical and stakeholder management skills.
- Customer-centric, data-driven, and Agile mindset.
- Proven track record in translating customer feedback into to an enhanced customer experience.
- The ability to capture and communicate the voice of our customers.
- Ability to autonomously manage multiple tasks simultaneously within a continually changing environment.
- Comfortable in fast-paced, politically sensitive environments, with different stakeholders at different levels.
- Strong collaboration, vendor management, problem-solving, analytical, cooperation and interpersonal, communication, and presentation skills.

**Extras**
- Experience working in an international environment.
- Data analysis & interpretation.
- Interviewing and facilitation skills.

**Choose Wellbeing**
DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing catego