Injury Management Specialist

3 months ago

Greater Adelaide SA, Australia EML Group Full time

Injury Management Specialist

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Adelaide**, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As part of the CTP team, you will be a member of the wider CTP business unit, which includes teams in South Australia. This role focuses on ensuring that our personal injury management practices within our claims teams are optimised for effective return-to-work, return-to-life, and recovery strategies, thereby ensuring we deliver an excellent customer experience.

You will review and provide advice and coaching to our CTP team on various matters, including rehabilitation provider referrals, treatment reviews and determinations, minor/non-minor injury decisions, and the development of return-to-work/health strategies for claims.

This is a **permanent, full time** position base in our **Adelaide** office. You will have the option to work from home 2 days per week once you're comfortable in the role.

**YOUR RESPONSIBILITIES**
- Utilise reporting and systems available to identify and ensure daily compliance and legislative requirements are completed within timeframes along with sound data quality.
- Supporting Case Managers alongside the Team Leader and the Technical Specialists through the course of their day to achieve their daily activities to a high quality.
- Participate in regular panel reviews with Case Managers and key stakeholders focused on capability uplift in claims management strategy and project outcomes.
- Review treatment requests and provide support and coaching to meet quality standards and compliance to ensure decisions are fair, reasonable and accord with the relevant legislation, regulations, and guidelines.
- Communicate with internal and external stakeholders.
- Support Case Managers in areas such as medical spend initiatives and approval of payment of medical, hospital and rehabilitation expenses.
- Provide regular training to Case Managers & other Specialists where there is opportunity for continuous improvement or changes in process and/or legislation.
- Providing review and sign off on decisions Minor/Non-Minor Injuries, treatment, and other injury management requirements.

**ABOUT YOU**
- Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Exercise Science, Nursing, or other Allied Health Field), is required.
- Experience in injury management in rehabilitation/insurance/workers compensation is desirable.
- Injury coding experience is desirable.
- You enjoy sharing knowledge and coaching.
- Strong oral and written communication skills and a passion for working in a team environment to achieve outcomes, customer focused approach and someone who loves attention to detail.
- Demonstrated experience in Injury management, particularly high-risk significant injury claims.

**WHAT WE OFFER**

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.

Job ID JR2395

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