Claims Consultant

**Claims Consultant**

**Location**: Sydney NSW

Mars Recruitment is partnered with a company that connects drivers with various automotive service providers, streamlining processes such as accident reporting, repair scheduling, and insurance coordination. Their service aims to simplify the post-accident experience for drivers by providing efficient communication channels and scheduling management.

As a Claims Consultant, you will be part of a small & dynamic team and liaise with customers and third parties regarding their status and on-going process of their claim. You will be responsible for building rapport with clients, maintaining strong relationships with stakeholders, and displaying excellent attention to detail.

**Role & Responsibilities**:

- Communicate with clients to obtain accident details over the phone and accurately input them into the CRM system.
- Proactively respond to inbound client queries professionally and efficiently.
- Coordinate with drivers to confirm delivery schedules.
- Update files by contacting clients, smash repairers, or insurance companies for necessary information or to address inquiries.
- Manage daily scheduling for pickups and deliveries scheduled for the following day.
- Perform administrative duties with high attention to detail.

**About You**:

- Prior experience working in a claims assessing/administrator role within the insurance and/or financial services industry
- Previous motor claims experience desirable but not a must
- A relevant degree in Economics, Finance & Commerce desirable
- Outstanding verbal & written communication, showcasing resilience and empathy when dealing with customers
- Strong attention to details, problem-solving skills and able to multi-task

**SALARY**:

- Negotiable**LOCATION**:

- Winston Hills, Sydney, Australia**JOB TYPE**:

- Full-Time**JOB REF**:

- BBBH28708_1714457388**DATE POSTED**:

- Tue, 30 April 2024