Night Duty Manager

3 weeks ago

Spring Hill, Australia Pro-Invest Operating 7 Pty Ltd (Holiday Inn Express Brisbane) Full time

**PRO-INVEST GROUP**

Pro-invest Group is a global asset management and investment firm specialising in real estate, with an extensive track record of both delivering new-build hotels and repositioning existing hotels across Australia and New Zealand. As a leading hotel developer, we are a trusted partner to some of the world’s most recognised hotel brands, including Holiday Inn Express, voco, The Sebel Canberra Campbell (Pro-Invest Hotel Operating Campbell5 Pty Ltd), Kimpton & Sebel.

**Pro-Invest Operating 7 Pty Ltd (Holiday Inn Express Brisbane)**

Our 4-star accommodation is located on the border of Brisbane’s CBD and Spring Hill, close to Central train station. The hotel is a short stroll to nearby Brisbane River, Eagle Street and the city’s best restaurants, bars and shopping.

Staying at the Holiday Inn Express Brisbane Central helps you make the most of your time in Brisbane. Whether it's a weekend city break or affordable family holiday, the hotel is the perfect place to stay to discover and explore the river city with those who matter most. Sports and concert fans will appreciate the easy access of accommodation near Suncorp Stadium, and Brisbane Showgrounds, plus the convenience of secure onsite parking

We are on the hunt for an experienced Night Duty Manager to lead our guest focused team in an influential role You will assist in overseeing the Hotel and Front Office operation and develop a high performing team who will wow our guests with a flawless service experience at every part of their journey and contribute to our financial targets as a result of an effective training program, regular feedback and a hands on leadership style.

ABOUT THE ROLE:

- Lead & support a service focused team, overseeing all aspects of the day to day operation, so it runs like clockwork
- Develop the team by implementing effective inductions, on-going training, delegation and feedback
- Communicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistency
- Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
- Effectively manage guest feedback and handle complaints
- Manage a 7 day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays

ABOUT YOU:

- Experience in a similar role - Exposure FO Hotel leadership/management is essential
- Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments
- Team player, great personality and a passion for delivering the best service possible with a boutique vibe
- Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively
- Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunity

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Shift work
- Weekend availability

Work Location: In person

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