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Ao3 Service Officer

4 months ago

Brisbane, Australia Empire Careers Full time

**Brisbane QLD**

**$44 /hr**
- Contract/Temp**MULTIPLE** **Service Officers - AO3**

Temp | 11 March - 30 June 2024 |$44.49 p/h | Contact Centre | Ipswich City |

**The client**:
We are currently working with a large QLD State Government Department to recruit multiple A03 Service Officers.

**The role**:
**As a Service Officer, you will be responsible for providing excellent customer service and managing and recovering outstanding debts.**

Your responsibilities will include:

- Contacting customers to arrange payment plans.
- Investigating delinquent accounts.
- Maintaining accurate records of collections activities.
- Conducting inbound and outbound calls.
- Assisting debtors in resolving debt disputes.
- Organize and manage debtors' instalment payments.
- Register and action correspondences from debtors and stakeholders.
- Assessing debtors' eligibility for enforcement order cancellation.
- Undertake routine audits and quality assurance programs for compliance purposes.

**You**:
To be successful for this role. You will have:

- Strong verbal and written communication skills.
- Proven ability to **work in a high-pressured environment**.
- **Experience** in a **high-volume contact centre**:

- Experience in a **debt collection, recoveries environment, and/or dispute resolution/ negotiation**.
- Excellent initiative and a 'can do' attitude.
- Strong computer literacy.

**Apply**:
You will be requested to provide your** resume and a one-page cover letter. The cover letter should include**:

- **Why you are interested in this position?**
- **Please a**nswer the following question in 300 words or less**:
**Can you share an example of a time when you resolved a difficult situation. Outline any factors you considered and explain the techniques that you used.**

**Name**: Amie Luong- **Phone**: 0431 589 649ConsultantReference number:

- BBBH25366- Profession:
Administration & Office Support
Administration & Office Support
- Company:

- empire group- Date posted:

- 14th Feb, 2024