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Resource Administrator

4 months ago

Sydney Olympic Park, Australia NRMA Motoring & Services Full time

**Permanent, Full time opportunity - make a real difference for Australian's on the road**:

- **Flexible work from home arrangements working for an iconic brand**:

- **Great employee benefits - incl 50% discount on all NRMA insurances, free roadside assistance and more**

***
**About Us**

The NRMA is an organisation looking to the future, and right now, we are on the lookout for people who can help us reach our goal: to continue to shape the way Australians move, for the next 100 years and beyond.
- At the NRMA Group, we are People Moving People and_ _diversity and inclusion_ _are part of our DNA._
- _Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve._ _
- We are proud to have been recognised in 2021 by the_ _Workplace Gender Equality Agency (WGEA)_ _as being an Employer of Choice for Gender Equality._

**Your opportunity**

We are on the lookout for an exceptional Resource Administrator who prides themselves on your communication and organisational skills, to manage Patrol allocation to attend to our Members.

This is an excellent opportunity for an experienced Workforce Planner or someone who has previous experience working in a contact centre environment and wants to grow their career.

Your key responsibilities will be to:

- Complete administration tasks based on the current overtime allocation model and recommend improvements as required
- Effective resourcing in line with forecast so that member service is optimised within budgeted/planned costs
- Schedule of all events, training and meetings for the team
- Coordinate with key stakeholders and make the necessary arrangements to ensure that we have enough resource coverage from permanent and casual employees
- Respond to telephone enquiries from our employees requesting overtime
- Support and promote engagement of Patrols through support team
- Ensuring compliance to OH&S legislation and fatigue management processes to enhance and protect wellbeing of employees
- Complete Reporting requirements to enable the team to make insights driven decisions.

**Requirements for Success**
- At least 1 year experience in a Customer Service and Administrative Role
- Proficient at using Microsoft Excel
- Proven experience in effectively engaging with stakeholders
- Strong administrative and team support skills
- Proven time management and organisational skills, with the ability to work well under the pressure of multiple deliverables within tight deadlines
- Excellent oral and written communication skills with strong attention to detail
- Can demonstrate logical reasoning skills
- Ability to work collaboratively with a team but also autonomously in a remote environment
- Energetic and passionate self learner, uses initiative and receptive to feedback

**Why the NRMA?**

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

- Work with a WGEA cited Employer of Choice for Gender Equality
- Enjoy flexible work options within an inclusive environment where everyone is respected and valued for who they are and their unique contribution
- 50% discount on all NRMA insurances
- Free Roadside Assistance
- 18 weeks paid primary and 4 weeks paid secondary parental leave
- Free NRMA Blue Membership