Customer Experience Specialist
1 month ago
Based in the Southern Suburbs, onsite parking
- 3-6 month assignment
- Highly reputable global brand with a wide Australian footprint
- Competitive hour rate: $38ph - $41ph + super
**about the company**
people2people have partnered with a progressive & innovative global manufacturer currently seeking an experienced Customer Experience Representative to join their established team. As an organisation they have focused on pulling on their extensive history and experience to provide world class products, technology and services to their market.
**about the role**
Reporting in to the Customer Service Manager, you will be responsible for working closely with and supporting customers and the national dealer network managing queries around stock availability and orders, delivery dates, product concerns and general operational support as needed. Being customer centric you will be required to assist with developing solutions and strategies to help improve efficiency's and reduce challenges. The role will also see you responsible for liaising with Credit Account Managers, negotiating payment arrangements and problem solving.
**selection criteria**
- Previous customer service experience preferably gained within the Engineering / agricultural industry sectors
- Experience in working with dealer networks or partner channels
- Exceptional communication (verbal and written) / interpersonal skills
- Solution orientated
- A customer focused approach
- System savvy with competent MS Office and SharePoint skills
- Understanding of the accounts receivable process
**benefits**:
- Highly reputable, global brand
- Based in the Southern Suburbs with onsite parking
- Supportive and high performing team environment
- Variety and challenge ASAP start
- Competitive hourly rate
If you have the skills, experience and knowledge to hit the ground running and are available immediately APPLY now If you have any further queries in relation to this opportunity, please do not hesitate to contact Melanie Hammond on (07) 3118 0125 for a confidential discussion.
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