Software Consultant
2 weeks ago
Key Responsibilities:
Software and Database Development:
- Collaborate with the team to identify and develop improvements within the IT systems and platforms.
- Be aware of competitors' offerings and report regularly on innovation and technology that would add value to the digital stack.
- Develop user guides and administrator manuals for the IT systems and databases.
- Develop and adhere to development standards to ensure maintainability of code and compliance with testing, documentation, and change management requirements.
- Troubleshoot technical issues and provide technical support to staff and other users.
Customer Service:
- Build and manage bespoke solutions for clients and provide ongoing communication to colleagues.
- Complete ICT and other related paperwork for clients to meet client requirements.
Reporting:
- Provide weekly written reporting to the Operations Manager on productivity, including a detailed status of current tasks.
- Build new client reports and surveys in collaboration with the Data and Reporting Officer.
Other Responsibilities:
- Undertake any other tasks relating to the management of CFEP Surveys IT Systems that may arise as a directive of the CEO, Operations Manager, or other team members.
Key Attributes and Skills:
- Consistent commitment to quality and improvement in all professional undertakings.
- Strong communication, interpersonal, organizational, analytical, and problem-solving skills.
- Ability to work effectively with a range of stakeholders and internal team members.
- Experience with T-SQL, VB.NET, HTML, JavaScript / jQuery / JSON, CSS, ASP.NET / Web Forms, Windows Forms, SQL Server Reporting Services, ABBYY, HubSpot, Team Foundation Services / DevOps, LMS, C#, React, and GraphQL.
- Customer service-oriented approach to IT service delivery.
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